Starbucks,

135 Levine Avenue of the Arts Duke Energy Center, Charlotte, NC 28202

"I love Starbucks and rarely have any issues. This particular day, I ordered a food item and after waiting for 20+ minutes, I was told there were no more chives so they couldn’t make it. That’s not so much the problem because I understand things run out. However, when I asked about the long wait and how I could be compensated for the inconvenience, the barista simply said, “You can order something else.” I’m just used to a better customer service experience. The wait was super long for one food item (that I couldn’t even receive) and the apathy was surprising."

"The bathroom is filthy, and the tables aren't wiped regularly. Staff is kind and the food is good, but maybe they need a kid who just cleans up for them."

"First, the Starbucks staff and service was exceptional and very helpful. I would give this a 5 star rating. However, the experience I had this past Mother's Day outside this Starbucks was horrific and when I sent a concerned comment to Starbucks online that same day, the person who replied clearly had no idea what I was talking about. He/she replied back with apologies on my drink order? What? That wasn't even my concern. My husband and I drove to Charlotte on Mother's Day to go to the Mint Museum to see the Picasso exhibit. First time to Charlotte. We had a nice drive, brought a picnic breakfast, sat in the nearby park, went to the museum. Had a GREAT time! Before we went to the museum, we went to this Starbucks for a coffee and noticed two homeless, dirty men sitting at one of the tables, minding their own business. I really didn't think anything of this at the time. After the museum (2 hours later), we decided to go back to this Starbucks to get a coffee before we drove home. We saw the same two men sitting at the same table. My husband and I both thought this was weird. Why wasn't any of the staff taking care of this? Why were they letting those men sit there? It was a weird scene. Anyways as we were just about to walk in, a homeless, dirty man came walking out and spat on me. Thankfully it was mostly on the ground but I did get some on my sweater. I was completely shocked. My husband started yelling at him and they both said some words to each other. There were several bystanders who saw this happen too. I quickly went into the store, used the bathroom to cleaned up. The staff were very helpful and apologetic to me. That was appreciated. I personally will NEVER go into that Starbucks again until they clean up the outside and needless to say my experience to Charlotte (first time) was not the best one. Will I go back to Charlotte again? Maybe but never to this store."

"Grabbed coffee here several times. Always busy (at least when I've been there), and it's the typical Starbucks slow. Good amount of seating inside."