AAA Car Care - Oleander Dr. (Bldg. 1)

"I had a billing problem I couldn't resolve online, so I went to a local Wilmington, NC AAA location on Oleander Drive, and the insurance sales guy went to his computer and solved the problem without hesitation! Im loving AAA!"

"If I could give a zero stars I would. I felt taken advantage of and totally scammed. Made an appt with them at 9:45 am to have the brake lights serviced and a new relay switch on the blinkers. There was a problem with the taillight which they said would probably have to be replaced but then they told me they couldn't even run a diagnostic on the vehicle until after 1:30 because they were backed up (when I arrived all the techs, managers and counter people were in the lobby, no cars in the garage). They then told me I would need to bring back to have the work done the next day if I couldn't wait on it. I told them I needed the car to be done by COB the following day as I was leaving town they said "no problem". I arrived at 7:45am (they had to unlock the doors as I was the first customer of the day), they brought me home (the guy who brought me home was awesome, he drives the vintage Cadillac and when I told him what the car needed, he thought it would would be a quick fix) and I waited for a phone call to hear what was needed on the car. When they hadn't called, I called them at noon and they said they were "still diagnosing the problem". They tried to tell us they worked for over 3 hours to diagnose the issue and didn't charge us for those hours. Miraculously at 1pm, they had found the issue and it needed a flasher relay switch which they replaced and for which they charged me $161 for a $50 part, but taillight could not be replaced because they would have to order the part and couldn't get today, we checked, there was the correct part at 4 auto parts places in Wilmington. The working taillight needed bulbs but they did not have those, what auto repair place does not have replacement bulbs for taillights, so they would replace when we did the taillight replacement. With all the run around, we called them later when I returned home and said we would not be bringing the car back due to the poor service and communication. WILL NEVER USE THESE PEOPLE AGAIN!"

"A BIG "THANK YOU" to Crystal and the technician (I don't know his name) who serviced my car after a flat tire at Whole Foods in Wilmington, NC!!! I was in town for my sister's doctor appointment and they made an unexpected stressful situation so easy and communicated every step of the way. Prices were very reasonable and customer service was outstanding! Thank you, Crystal and the kind young man who provided the service!!!"

"Very simple review. I broke down, was towed in and had the repirs completed in a day. Oh yes, I need to add to that I also met some awesome people that work at this car care center. Jason Hill, who is the facility manager, and answered all my questions and kept informed while the repair was underway. His customer service skills are excellant, not only with me but I watched and listened as he worked with other members. He is truly an asset to AAA. I'd like to also give kudus Mechanic David Hyde. He was very thorough in his explaintion of my trucks problem and how it was going to be repaired. Both men treated me with a respect and friendliness that is hard to find lately. Both men should be commended for this. All the other empolyees seem to be just as friendly and it's a nice clean place if you need to wait to have work done on your car."

"Complete garbage dump. Avoid them my friends. Picture- Insisted they test drive my vehicle to check if my transmission was slipping. They said I needed a new camshaft. 2 days later, I took the warranty they would not honor to Bob King GMC, and they promptly diagnosed a torque converter failure. They repair was done quickly with no surprises."