Dunkin',

5009 Lake Vista Boulevard, Fort Mill, SC 29708

"Awesome Service with a smile by Vera and the food perfect we bought for breakfast was perfect!!! Very clean place all the way around and bathrooms were spotless!! My wife and I would highly recommend coming here for great service, atmosphere, food and coffee."

"So, I asked the female with long dark hair who was at the drive-up window this afternoon 12/29 around 1 pm if they have lemon. She's says, "do you mean the fruit?" I said this is a donut shop, correct? This is the second of two times ordering there that I've gotten snarky comments from their employees. Surprisingly, I don't need their attitude. Perhaps some customer service training would be appropriate. I definitely don't recommend this particular franchise."

"If you come here, Keshaun is an amazing employee! He got a positive attitude and always asks how my day is! Tip him good plus the rest of the employees! Bring in your smile and joy to this store cause they are fast, quick with service compare to other Dunkins I’ve visited! The other employees are really helpful and quick!"

"I went to this Dunkin yesterday and went through the drive-thru. I placed my order. When approaching the window. The guy at the window kind of gave a stare like he didn't care to be there. However, that didn't bother me too much. So I got my food, and I got close to the highway. As I'm trying out my hashbrowns, I smelled a burnt smell. So I got my breakfast sandwich out, and the croissant was burnt kind of bad, and this was not toasted. Then I noticed it was no cheese on my croissant as well. I dont have time to turn around to take it back. I went today but went inside this time. 3 people standing in the front, and I didn't get greeted right away. So when I was ordering, I told the girl what happened, and she apologized. However, I asked me if I wanted extra cheese, and I was like, noooo. Then she asked if I wanted to add to my order, and I said you could add a tea. The manager had come to take someone else's order and was still at the register when I finish, he was right beside her. I asked her if she was the manager, and she said no and pointed at him and said he was. He just gave me this look like he is not interested in why I asked if she was the manager. He didn't even say "Hello" to me. I would be very concerned in this business performance and customer service if i was managing this business, for the good and the bad. Just overall, I feel this place is poorly managed, and the customer service is a mimic of the manager as I see why the employees work the way they do and how they give customer service. I would send my staff to come get big orders from here and even recommend this location to other businesses. But after this experience, no "hey is everything ok, no introduction, no can I give you a coffee or tea on us, let me give you 10% off your order, I will talk to my team, or anything" I'm not sure if I can support my local business that I spend money on any longer to have the type of service to not look to better serving the community"

"The new crew has been exceptional. I visited twice today. I went through the drive-thru in the morning and my order was prepared exceptionally fast… in and out in a minute or less. I returned in the evening as I “owed” my 6 year-old a donut. The staff greeted me right away, was friendly, and contributed to an all around positive atmosphere. I like this place again…."