Taco Bell,

630 College Road, Wilmington, NC 28403

"Super rude employee for no reason. Then, open food to see they didn’t get a single item correct. Wrong meats, wrong sauces. Had to be on purpose because it was a small/simple order with no miscommunications. Also was a tall man of color with shoulder length hair as described in other reviews."

"Pull up to window, after sitting in line to be told that they were only doing mobile app and delivery orders. That's poor customer service, if you can't handle the drive through then close for the night."

"Could not get in app( kept saying oops something is wrong. Working on it. Try back) tried numerous times. So couldn't get my free pizza, free taco and buy a burrito. I drove all the way there for no reason wasted time and gas. No employees could help me. I tried calling you on hold over 21 minutes and you disconnected me. Iam very upset."

"Went in around 11pm and the line was long, so mess-ups were kinda to be expected. However, I politely called the store to see if we could get our correct food and the person that answered states, "Oh I know exactly who dis is..." and hangs up the phone. Upon going back to the store to pick up my food, I called again to say I was at the front door, I could clearly see the employee giving attitude when picking up the phone to speak with me. It's one thing to give a customer the wrong food, but to then follow it up with an un-needed attitude? Needless to say, I wouldn't go there at night. Or especially if you see a tall man of color with black shoulder-length hair, and a deep attitude with feminine mannerisms."

"I used to love Taco Bell, but for some reason this location seems to have gone down hill. I don’t know if it depends on the manager on duty, or if they just don’t care. There is always something missing when I get home. If I don’t check my bag, something will be missing. I had taken a break from going there because they don’t take the time to box up items for boxes and they just put everything in one bag and don’t count for accuracy and then something is missing. One night I went and the moral was low and I guess they were short handed and I asked for a refund. Tonight, I used the app. The drive thru lady handed me the bag without the cravings boxes. I asked where the boxes were and she told me I would have to come inside to get them repacked. I feel bad for some of the employees because they do care, but some just don’t. There have been times some made effort to help. ****It says something when an employee makes it known that “it wasn’t me this time..!” when you walk back in to get a missing item. Why is everyone so lazy?! If it is called a “Cravings Box”.. wouldn’t you put it in a box?! I am disheartened.. It’s about QUALITY. Do better."