Starbucks,

5501 Josh Birmingham Parkway, Charlotte, NC 28208

"Airport Starbucks located in terminal D of Charlotte Intl Airport needs employee training to be friendly!!! All I saw on the 3 mugs of the employees were non smiles, and no greeting. Come on, enjoy your jobs!!!!! Early AM seeing a crew that is miserable is not endearing to return here. Completely unacceptable…… Food was good! Hot Chocolate was very watered down tasting and basically no milk at all flavor either. Was like Chocolate water. Hood he way way better!!!!! 1/5 for that item. They need a full 3 person staff from 5:00 AM on. There was only 1 staff member on at 6:00 AM Thursday Feb 1 - unacceptable!!"

"All the servers were rude at this location this morning. I ordered a breakfast sandwich and never received my coffee. I asked about my just black hot coffee and they ignored me. I waited 15 more minutes and then asked again. Finally after 30 minutes I received my hot coffee. All the servers were just really rude and acted like they hated their job. Not friendly at all and we’re hateful."

"DO NOT COME HERE! TERRIBLE CUSTOMER SERVICE IN CONCOURSE C. They were so rude to an elderly man that I tried to help him, and I sent him to another coffee shop. ATTITUDE CITY!!!! CUSTOMERS ARE THE REASON THESE JOBS EXIST. HOPEFULLY MANAGEMENT READS THIS AND INSTALLS COMPUTERS HERE OR SHUTS IT DOWN! To my understanding, the Concourse A location has better customer service. When you act as if customers are getting on your nerves (just opened at 5am), you do not want to be bothered, and you have an attitude JUST QUIT!!! This IS NOT the job for you!"

"The Starbucks at Charlotte Airport has friendly staff and provides good service with quick service. It's a convenient option for travelers in need of a caffeine boost. However, the ambiance and atmosphere could be improved to enhance the overall experience."