Badcock Home Furniture &more

"We love this store. We just got a Stanhope Benjamin with all the bells and whistles. Our salesperson Kelly is a sleep master. My wife has serious back issues and Kelly pointed us to a great model that has a 0 gravity option and massage, it takes all the stress off her back. We can't wait to go and buy more there! Our family room is next."

"The long wait was extended twice. I understand that there is trouble with receiving items now, but that doesn't excuse rude employees treating paying customers like they are wasting their time. And there are items available now at other stores so don't let them throw that bull at you. Go somewhere else. The employees will be less condescending and you'll likely get your furniture sooner."

"Sales staff is excellent, but delivery didn't call me ahead of time so I was missed. Next offer to deliver was 2 more weeks out. Management wasn't concerned so I cancelled my order that I had waited on for 4 months. Had the driver called as was agreed upon there would have been no issue. I must emphasize that sales staff was excellent and furniture is great. Delivery is the issue."

"Purchased a dinning set a little over a month ago, at the store the customer service was great, the process of making my purchase was pretty smooth I didn’t need a line of credit to pay for my set. Delivery was done in reasonable timing. However, the quality of the furniture is no good at all. Screws continue to come out of the chairs and the assembly process was done so rushed that the holes where screws belong in are wider than the actual screws this causing them to fall out daily... my kids can’t even sit in the set to eat.. furniture store have sent out some guys to check it out and see how they can “fix “ this issue. I’ll be updating my review when it happens. As of now I like the set the quality is not good, but customer service has been ok."

"When someone recommended me this place because of the quality of furniture, I thought wow they were short because they appear excellent quality but when I received my order close to $5 thousand. That is where my nightmare started, poor quality very different of what they had in their showroom. Every piece had a problem, scratches, peelings, and damages. So I was very disappointed and I call their store and send them pictures for proof of the problem with my delivery. Manager hides behind his employees, until you about to returned the products that is when he steps in, unprofessional. They exchanged some items. But right now I’m still waiting for the last item to exchange because they forget to record your problem process on their system. And again that is when their manager steps in because you wondering where is furniture piece?. I had to call instead them calling me with my product. I hope a district manager can contact me soon."