Starbucks,

3320 Potomac River Parkway, Charlotte, NC 28217

"Aaliyah has a horrible attitude and does not know Starbucks policy! She does not exhibit the great attitude I’ve encountered across the world with all the Starbucks I’ve visited! Each time I’ve encountered her, she has been rude! There is no such policy stating you can not exchange Starbucks merchandise if you’ve used points to acquire said merchandise! I have previously exchanged a cup at same store as well as employee was going to do the exchange earlier today but I forgot the cup! As a loyal Starbucks customer, share holder, Odyssey member, this does not sit right with me!? If you want to invent a policy, at least be consistent with the fictitious policy!"

"This location always seems to be out of multiple items. There's one sugar free syrup option for example and they have been out several times that I've tried to order."

"I normally go to this Starbucks and had great experiences. The service is normally great, the communication and food. Went this morning 11/20/23, through the drive thru and service was horrible. I ordered 2 Christmas drinks, 2 baked items and a breakfast item. My drinks were a gingerbread and caramel brûlée. Both were customized with almond milk and labeled as such. Got home and they did not have any of the Christmas syrups and no almond milk. My partner was in pain because of the milk. Someone is either new or really didn’t care. To add, the parking lot was not full."

"It was my first time in North Carolina and this was the first one I went to, the staff was incredibly sweet and their new manager was the kindest person to talk to. The most welcoming atmosphere, this quickly became my favorite Starbucks to go to "