Starbucks,

5521 Carolina Beach Road, Wilmington, NC 28412

"I ordered a mobile order for in store at 9:16 AM and it said it was ready at 9:19. My drink never appeared at the pickup station. I became a bit impatient 15 minutes later, but very politely explained the situation to the person at the register. She didn’t even bother to check and said “oh they’re probably still working on it”. I called my husband who was in the car with our newborn son and asked him to handle it because I was getting really irritated. He came in and asked for our order which apparently had been sitting at the drive thru the entire time. Wasted 30 minutes of my life I’ll never get back - mostly annoyed at the lack of consideration, apology, or offer to make it right. Will avoid this location when possible moving forward."

"The Starbucks in question suffered from inadequate design and size, with insufficient indoor seating and parking, leading to extended drive-thru wait times. Additionally, the inability to place orders ahead added to the frustration. Waiting in line for 10-15 minutes or parking a considerable distance away only amplified the disappointment when they are out of food item or a ingredient"

"i have no words. all i have to say is the barista with all the pins in her hat, she has no hair. this “lady” was very rude to me while making my drink and taking my order i might’ve heard a couple cuss words if i say so. it was an unpleasant visit at this location i hope next time i come back that “lady” is gone!!! starbucks fix your employees!!!"

"This Starbucks was definitely a 5 star to begin with but Derry took it up to 1000 stars. What fantastic, personable service and a way to start out our day. The food and drinks were delicious and served promptly and in every way we expect of our Starbucks visits. This was our first visit to this location and you bet when we roll through town, we will be stopping by again. Thank you for a great first experience and thank you Derry for the exception customer service that should be the gold standard for other businesses!"

"Quick, polite, and easy! Nice atmosphere, I read the managers mission while waiting for my coffee and I think she has everyone's best interest at heart. The staff was attentive and friendly."