Geek Squad,
11088 U.S. 15, Aberdeen, NC 28315
About Us
Geek Squad is a technology institution located at 11088 U.S. 15, Aberdeen, North Carolina, United States. Geek Squad Agents are experts in technology and are ready to help with any tech issues you may have. Whether you bring your tech to us or we come to you, we can install and repair products in your home. Total Tech Support is a membership dedicated to supporting all the tech in your home, regardless of where you bought it. Our In-Home Advisor can visit your home, show you what's possible, and create a customized plan for adding new tech or appliances.
We offer services such as phone repairs, Apple repair, computer and tablet setup and repair, TV setup and mounting, smart home installation, appliance repair, MP3 player setup, gaming console repair, camera and camcorder repair, and more. Our Agents are available online, on the phone, in your home, and at Best Buy stores 24/7, 365 days a year. Geek Squad Protection ensures your tech stays working like new beyond the manufacturer's warranty.
Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you have about your product. We can help you get more out of your tech, discover new technology, and stay up-to-date on the latest tech innovations. Visit our Geek Squad Intelligence blog for expert articles, helpful forums, and more. Geek Squad is here to help you with all your tech needs, no matter where you bought your product.
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Reviews
"My 97-year-old father locked himself out of his phone, which is his lifeline. The Geek Squad was able to quickly delete his phone, and unlock it. I was able to download his contacts from the iCloud, so he’s back in business. The Geek Squad came through where Apple Support did not."
"Went in with my brand new laptop to have it repaired. They told me they cannot repair it because it had a cracked screen, and sent me down the road to the local cell phone repair place. When I got to the cell phone repair place they told me my screen was not cracked but actually just delaminated and it was a common problem. So Geek Squad just sent me away with no results. I went to the local cell phone repair place and they fixed me right up!"
"Had to wait 30 minutes on hold to make an appointment for them to come fix our TV which is under warranty. Today is the appointment day and they are an hour and a half past the appointment time. No text no phone call regarding the missed appointment time. So back on the phone and after 38 minutes on hold their customer service rep doesn’t know why they haven’t arrived yet. And I’m on hold again while she looks into it. And the Aberdeen store is not taking phone calls. So she gets back on the line to tell me they called me and left a message that they will be an hour and half late. REALLY!?? Ummmm no they didn’t. And now I got disconnected!!"
"Pretty terrible experience overall. They held onto my product for a week before shipping it out for repairs when they told me upfront they could not repair it. No notification when it was returned, and then I spent an hour waiting for pickup on a Saturday when only ONE person was working. Will never come back here unless I have to."
"Don't do a lot of repairs on site and have to ship out for a week. The repairs they do onsite require dropping computer off for 4-5 days even though work takes just a day to complete. There is no system to drop off the day the work is scheduled to be done (or even the day before). Instead they require hanging onto the device for multiple days even for small jobs which leaves me (and my business) without a computer for multiple days."
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