First China

"I ordered a large order for my family on Christmas Day, 2023. I ordered at 4:15pm and was told 40 minutes it would be ready. I show up with my brother at 4:55, the cashier said our order wasn’t ready but would you like to go ahead and pay. I paid upfront, total was $111 and I gave her a $20 cash tip because it was Christmas. At 5:25 I went up to ask my orders status, she said they were working on it. 15 minutes later at 5:40 after our patience had worn thin I went back up and tried to ask the male manager, who ignored me and walked away to do something else. The female cashier said they were getting it together. At 5:55 I go up and have to raise my voice loudly a couple times to the manager to get him to acknowledge me. He comes out with a pen and paper and starts asking what I ordered. I ask “Wait, you haven’t even started my food?” People were coming and going with their orders. I had to tell the manager “Look, I paid when I got here and you all haven’t even started the food! I want a full refund!” He literally heard me, ignored me and walked to the kitchen. At 6:18 he comes up with a box and says sorry for the wait. At this point I am livid. I don’t even argue with him about my money back and start checking to make sure the food is right. He stops me while I’m checking and says it’s correct. I say I’m just making sure since you all have messed everything up and he stops me again and puts his hand over the food. The really enraging part is I get back to the house and of course the order is not correct as he forcibly promised it was. I don’t know what type of business person he is, but the entire experience is completely inexcusable and is absolutely ridiculous. I left the restaurant at 6:20. I have ordered large orders numerous times in the past for my family, this will never happen again and I’m still angered to the point of contacting the Better Business Bureau to report the obscene treatment I received."

"Best take out Chinese food in Sunvalley. Friendly staff and even during covid, they put up plastic to keep the kitchen clean of covid spreading... very thoughtful :D"

"Hands down the best hot and sour soup on Charlotte. For all I know, it might come in a big ol can... But I have not had better any where else. The rest of the food is quite good, according to my dining companions. It's clean, convenient, and they are very friendly. There is a steady crowd at lunch and dinner. But beware... They are not open on Tuesdays. And the last time we checked, there were no delivery options, so send an Uber."

"We love this place! The food is always steaming hot! The portions are very generous. It is a run of the mill Chinese food place, but they do it right! Thanks so much!"

"If I could, I would give this place 0 star. I’m Asian and my husband is Caucasian. I’m not a fan of this place because it doesn’t meet my standards for good Asian food. However, my husband likes this place and orders from here often. On the last order for pickup, he ordered some orange chicken for my son because it’s one of his favorite. My son refused to eat it and I couldn’t understand why until I tried a piece and realized it was nothing, but flour!! Out of all the pieces in the tray, there was like maybe 5 pieces that actually had chicken in it. The chicken piece inside was so small. I literally took a knife and cut through each pieces as you can see from my picture. Very disappointed in this place. Basically we paid to get a tray of fried flour balls instead of orange chicken. Would not recommend this place if you want real food."