Ann Taylor,

4400 Sharon Rd, Charlotte, NC 28211, United States

"Such a great experience walking in your store. Your service is truly what made this such a great experience. I could hear one of the managers coaching the staff which was very positive. It was just about how to be more exceptional. I have not walked in an Ann Taylor in 10 years. I’ll be back again because of your service. It is so important to me that you were friendly, listened to what I needed and weren’t pushy. I don’t like high pressure and you are great at soft sales."

"Kendra (or Kindra?) just helped me today and she went the extra mile by offering to help wrap up a separate purchase from another store to keep it safe with my new top! It’s the little customer service things that make a difference. Thank you! :) Will definitely return"

"I’ve never shopped in this store before - ever - at ANY location. Was like a lost puppy originally when I walked in, but I know I need to go to the Petite section because I’m only 5ft tall. I was looking for professional clothes because well, I have to work back in the office now, and I don’t have any cute stuff pre-pandemic. KeKe was SO helpful with identifying 3 blazer+pants combo outfits. I kept running her back and forth to the dressing room helping me but I found the “In Curvy” style pants work best for me. My problem is I’m short, very short, and I have wide hips+large buttocks+ TINY waist. It’s so hard for me to find ANYTHING that fits but KeKe was my good luck charm! She helped me find the right items providing the BEST customer service (which is so hard to come by these days honestly…) then I go to checkout and Taylor (I think she’s a manager maybe) was super nice and offered to order me a pair of pants that were out of stock in my size in the store. She was seriously the icing on the cake to a great shopping experience in barely over an hour right up until closing time. These ladies need to be praised, because I truly loved my experience shopping due to them. Will definitely come back to try and find that last pair of pants I need. Overall a great experience! Super excited to wear my new outfits to work!! Thank you KeKe and Taylor ❤️"

"The staff here are really nice and helpful, but my complaint is the dressing rooms. My room was caked in dust; the wall sconce, baseboards, and edges of the floor had a layer of dust and lint. It felt grimy and really gross. If I noticed it right away, there's no way the store associates haven't noticed. Please clean your fitting rooms."

"Went in to Ann Taylor for a quick buy needing something for an interview and the sales team were very kind greeted me as soon as I walked in and had very great attitudes when I asked for their help and opinions about the clothes I was purchasing. I would definitely shop there again and recommend to all my friends. Y'all are doing it right! So happy about my experience ."