Dunkin',

2677 Celanese Road, Rock Hill, SC 29732

"I travel by this Dunkin' Donuts fairly regularly and decided to do a drive through. Service was fast, and friendly. My order was correct. It was such a pleasant experience that I went by many more times, never to be disappointed. Yesterday, I decided to go sit inside. I was greeted warmly and served quickly. My ice coffee, a caramel macchiato decaf, was amazing! I relaxed, sipped my ice coffee and enjoyed the clean comfortable dine in area. Such a nice experience. I recommend this establishment highly."

"Very fast and chaotic atmosphere at this location, yet they still did a great job of getting my order to me quickly. Can be a little hard to get in and out of this place."

"Not going back to this location. You should not either. Horrible service and this is not the first time. Went to counter. Not acknowledged by the gal standing there at the register. Also no instruction to act as an employee an input my own order. Guy behind the ice cream was doing nothing. Later saw him sipping tea and swiping right on his phone. Donut order was pulled wrong but didn't find out until I bit into it. And the hot order was not matched up with the donuts. Took 3 people to figure it out and had to ask me for the order again. There was zero service until multiple people came in due to a 12 car back up in drive thru. At that time the guy that was standing around finally came to the register."

"I have to say that the quality of service and mindfulness in making things to order has really gone down at this location. I asked for a medium iced coffee, but I didn't want any ice, just cold coffee - the online order sticker on the cup even says "No Ice", yet I got ice. I also asked for a large dark roast - I had to remind them. There were coffee grounds all in the coffee. I asked for three food items. When the bag arrived, it seemed a little light for those three things. I asked about it; they said everything was in the bag, yet when I checked while I was still there, the carrot cake muffin was missing.... I had to ask for it... The muffins used to be much bigger... So yeah, not happy..."

"We always have problems here. From the food being served with TRANSPARENT SOGGY BACON, to the coffee so inconsistent. I wish they would open up under new management. Workers here always complain about being cut hours, workers here are fearful when the manager is nearby, there is just so much room for improvement."