Subway

"Great service and sub. Digging the plant based patty!"

"Ordered a ham sandwich with bacon and avocado online, got no bacon and no avocado even though I paid extra for it. Never going to this location again. Edit: Now the 3rd time I've not been given avocado and bacon on my sandwich when I paid almost $4 for it. Pissed."

"Placed a very simple order through the subway app, when it was delivered I realized the order was not correct. Chips I didn’t order came and were charged to my card, and both sandwiches were incorrect: missing ranch on a chicken bacon ranch, missing oil and Vinegar, cheese and tomato from the second sub. I tried to report the mistake in the app and possibly get a refund or new order, but the app doesn’t have an option to report the order. After discovering that, I decided to call the restaurant and ask how to go about how they could help me. I called the location and asked very politely to speak to a manager, to which the person on the phone replied “this is the manager” in a completely rude tone, already annoyed before even hearing what I had to say. I ignored this and moved on explaining my issues with the order and that the app was not giving me the option to report it or cancel. She told me the only way to do this was through the app and that I need to check again. After checking again, I told her there is not option for this, and that is when I was then berated over the phone and told this issue was not hers or the stores responsibility to resolve. She also then tried to blame the doordasher who delivered the order as well who, as far as I’m aware, didn’t make the subs I ordered. I said “okay, well is there a cooperate number or customer service number you can give me, or the contact for your manager?”, she snapped at me and told me she was unable to provide that “private info” to customers. She refused to give me the number/email. I asked her for her name (as she claims to be the manager at this location) and I was hung up on. I tried to call back 4 times, and each time the call was picked up and hung up on again. I am pursuing a complaint with the Better Business Bureau as I was fraudulently charged items I did not order and then was denied resolution with a manager at this location."

"Subs were excellent as was the employee who made my sandwich...ordered on the app, but the app didn't save the condiments or bread choice. As an online only special I was afraid I wouldn't be able to customize the order in store. No problem to customize in store"

"The young lady and young man that was working tonight we're very polite and professional. They worked well as a team to quickly and efficiently make the 4 ft long sandwiches that I had ordered. I know that sometimes working in the food industry can be stressful, and I hope that the manager and owner of this particular establishment really appreciate these two employees."