Firehouse Subs Weaver Village

"Waited alone, all by myself no employee, in the store to order for a few minutes it wasn't quite 5 min but damn sure felt like it since I was hangry. I'm not sure if I was over thinking things but it was weird to me. Both employees were hanging out in the back outside. I get it, I'm in food service industry, they were super slow and everyone needs a break but for both closing employees to be outside takin a break at the same time is a bad idea. Subs were ok but idk if I'll be back"

"Food was great and the restaurant was clean with a nice atmosphere. Service seemed understaffed with responsibilities for both online and in store orders. I was set back 20 minutes when I was only expecting 10 minutes wait at most. Edit: Moved from 4 to 2 stars because they used an obvious bot to reply to my review."

"I regretfully have to leave a 1-star review for FireHouse Subs in Weaverville, a place my family and I used to love frequenting. However, our recent experience at this establishment has left us extremely disappointed and unable to recommend it any longer. A couple of months ago, I had a negative experience at FireHouse Subs and decided to address my concerns with the management. To their credit, the franchisee reached out to me and offered to address the issues we faced. They even promised to cover the cost of our next meal, in an attempt to make amends. With this in mind, I visited the restaurant today to take advantage of the franchisee's offer and give them another chance. Unfortunately, it turned out to be a disastrous decision. What should have been a 20-minute wait for our order ended up stretching to a frustratingly long 50 minutes. As if that wasn't bad enough, I witnessed other customers walking out in frustration, instructing the staff to forget about their orders and not even bothering to request a refund. When we finally received our order and brought it home, we were dismayed to find that the food quality was just as subpar as the one the franchisee had promised to remake. It was clear that no effort had been made to address the issues we had previously encountered. This experience has left a bitter taste in our mouths, both literally and metaphorically. The prolonged wait, combined with the lackluster food quality, has shattered our confidence in FireHouse Subs in Weaverville. It's truly disheartening to witness such a decline in an establishment we once enjoyed. Regrettably, I cannot recommend this location any longer. The inconsistent service, prolonged wait times, and disappointing food quality have led me to believe that the previous positive experiences were simply a thing of the past. It is my hope that the management and franchisee take immediate action to address these issues and restore the reputation of FireHouse Subs in Weaverville."

"NEVER AGAIN!!!!! Sad service, I placed an order at 12:06 and finally received it at 12:38!! while other people received theirs ahead of me. I appreciate the fact that it became busier as I waited-there was only 2 people in the store and one order ahead of me when I arrived. The order ahead of me was served and 3 other people were called before me. No one answered the phone and there were issues with the app-you cannot customize your sandwich as it states. That was bad enough, but while waiting, I was able to observe the staff and their lack of hand washing abilities!!!! I saw only one gentleman wash his hands, the other ladies there making the sandwiches did NOT wash their hands. They had gloves on the entire time and went from the cash register placing orders ,touching the screen to placing bread in the toaster and placing other sandwich components in the steamer, to moving boxes, touching their clothes, hats and who knows what else that I could not see behind the counter. I observed one of the staff walk around the counter-pick up several chips bags, place them back on the rack, touch her clothes, walk back around the counter and begin to prepare sandwiches with the same gloves on! I can't believe how the store has an environmental grade of 97.5!!! The inspector must have caught them on a good day or they had previous notice of the inspection. I work in the health care field and know how important handwashing is! I will not go back here ever again!!! Hope no one gets sick fro their sandwiches today!!! Just look around as you wait-it is amazing what you see!! The counter at the end needs to be cleaned, it looks like it has BBQ sauce or something on it and it has been there a while!"

"Really horrific experience this evening. Had to wait half an hour for our dine in order. (I will say the two girls behind the counter were excellent and were working non stop to accommodate everyone dining in and presumably managing to go orders as well)….. but I mean come on….. half an hour? If you don’t have the staff to manage to go orders & dine in simultaneously then one or the other has to go. I shouldn’t wait longer than 10 minutes. I was late to an extremely important event as a result of this. Firehouse would rather cash in on the plethora orders than provide an easy customer experience. The two girls working this evening (09/21) deserve a raise!!! They handled it like pros ! I won’t be patronizing this particular location any time soon!"