lululemon

"My online order apparently got lost in their warehouse. It showed waiting for USPS pickup for over a week. I called customer service twice on two different days and got two totally different answers as to what was going on. At this point I have no idea if my item is on the way or not. I have ordered from this company several times in the past but this last experience has been a disaster."

"I visited the Biltmore location to purchase a gift for my wife. The customer service, coupled by the incredible team atmosphere left me speechless. It’s unfortunate that there are only 5 stars available, because this team certainly deserves more."

"I really appreciated Sharif’s friendliness, professionalism and willingness to go above and beyond for my exchange. Thank you!"

"I just had one of the best customer service experiences ever. I was having a problem with a pair of pant that they shipped to me by FedEx. I called the store, Natalie answer the call, listen to me, then went above and beyond to find me the solution that best worked for me. The team at the store then supported Natalie. It must be a wonderful place to work. I look forward to shopping there in the future."

"Have never had such a great experience at a store. Karina helped me with personalized recommendations, product knowledge, and genuine dedication to helping me find the perfect pieces! She made this shopping trip truly unforgettable. I left the store not only with a new love for lulu lemon but also with a newfound appreciation for exceptional customer service."