AutoZone Auto Parts

"Zachary is OUTSTANDING! Courtney is pretty darn great, too. Last night my husband discovered my daughter’s car had, maybe, a dead battery. I called AutoZone and spoke with a very nice young gentleman. When we told him what’s been happening with the car and asked if his opinion on us driving it back to Charlotte, he strongly advised against it. My husband pulled the battery out, thanks to AutoZone allowing us to use their tools, because we didn’t pack any.., and we brought it to the counter. Zachary glanced at the battery and said it’s probably bad. My husband asked what Zachary saw and he showed us some bulging on the side. Guys, I didn’t even see that until he pointed it out. Well, he then load tested it and nothing. He showed us our options on a replacement battery and explained the differences. We bought a new battery and a 3-year warranty the used the tools again to install the new battery down where her car lay motionless by her dorm. . Once the new battery was installed the car ran like new. Zachary was knowledgeable, professional, caring, and had a great sense of humor. (When he asked what tools we had I told him I had and eye lash curler and tweezers and he had a fun little chuckle over my lame response.). Courtney was so sweet and affirming and helpful. We will always go back there and will always recommend them. Oh, cherry on top…when we returned the tools I asked if they had energy drinks, because we were going to be driving until about midnight, and, yes, they had Monsters, even a sugar free option! We arrived home safe and sound."

"My experience wasn’t as great. I’m Hispanic and there was a Hispanic in front of the line Who was helped by someone Who said he didn’t speak Spanish not given a chance to even explain what he needed. And then it was my turn and he was rude I ask a question and it was rudely answered and with a rude attitude"

"Kevin this morning helped me big time. Quick change to my headlights and was kind enough to help with installment of both (low beams) in my Prius . One side can be so difficult and he did it efficiently. Price for lights were good and made appropriate suggestions with not feeling like I needed to be charged extra (like at the dealerships sometimes). He even made sure they both were working to check his own product and delivery of services . Thank you again Kevin for your time and patience and willingness to help me!"

"Long story short….My vehicles 4th cylinder was misfiring while on vacation in NC. Charlie’s auto and tire wanted to charge me $613 + tax to replace the coil and the spark plug. After having a heart attack over that price, I brought my vehicle to Auto Zone to buy the parts and have someone else do the work. Zack, at Auto Zone, helped me and was AMAZING!!! He offered to change them out in 20 minutes and even took the time to show my two teenage boys how to change them. I was beyond thankful! He was the Angel I needed that day. Overall, the parts cost $87 and I tipped him well."

"Needed a couple of items for the company truck and went to this particular store because of previous good experiences. One thing that was needed was a new set of windshield wipers. One of the staff helped me discover the proper blades for the truck and even installed the wiper blades at no charge. What great service! Highly recommend."