Crossroads Ford of Waynesville,

524 Russ Ave, Waynesville, NC 28786, United States

"I had a clutch put in my mustang I’ve had nothing but issues with the car after the fact I’ve called my service advisor and sent messages after message to have it looked at they charged me almost 5k and no calls back no messages nothing. I’ll NEVER use them ever again there cashiers are rude as hell as well they definitely do not make you feel comfortable spending 5k at there dealership and I’ll never buy another car from them again I’ll take my business to Toyota from now on"

"If you want VIP treatment come to Taylor Ford. I purchased my F-150… wonderful people Gordon Prince, Dean Alspaugh and Tyler Reeves. My sales consultant Chris Ellis showed me the car and explained all the technology. He took his time to make sure I know all the features. A+++. Gordon and Dean went above to make this experience Excellent. Staring with a pick up from the Airport to all the paperwork. I was nervous about flying in and picking up the car… these guys are pros… they handled all my out of State DMV… A+++ operation. Thank you again. Love my Truck."

"Said the vehicle tint was fine and bring it back if we have troubles getting it inspected come back to get inspected and guess they don’t honor their word either no wonder their own sales people quit daily knew it would be an issue when they found it difficult to give us the vehicle after we purchased it since they had to inspect it and do the brakes and wanted to give us the vehicle on an empty tank of gas. I did reach out to be told good luck not your problem so tell me whom I really need to talk to because Gordon is worthless"

"Purchased a 2019 F350 from this dealership and the buying experience was great. I recommend going elsewhere for your service though. The service experience is a hassle and unfriendly experience. They want to rush you through. Don’t do the night drop off because they don’t seem to read the entire description of work to be done. I had my truck in for a week for one repair and the engine light came on before I dropped it off so I listed that as an issue I wanted done while it was in. I asked the service person if that had been done as well and he said yes. When I got in my truck the engine light was still on and the repair was not made. I had problems in the past getting another truck repaired and should have learned my lesson then. Its disappointing because I would like to service my vehicle close to home but I guess I will have to drive to Asheville."

"I highly recommend looking elsewhere for a quality vehicle. I bought a Ford Explorer Sport from this location late 2022 and experienced non stop problems from the beginning. The stowing seats didn't work properly even when the dealership said they fixed it after having it for multiple days. The heated seats didn't work initially and after about a month, the turbos started failing, and there was minor electrical problems which resulted in me having to downgrade vehicles and take on negative equity. Highly recommend looking elsewhere."