Pattersons Home Appliances
10640 Kingston Pike, Knoxville, Tennessee, United States
About the Pattersons Home Appliances
Pattersons Home Appliances is a well-known home goods store located at 10640 Kingston Pike in Knoxville, Tennessee. With a wide selection of top-quality appliances and home products, Pattersons is a one-stop shop for all your household needs. Whether you're looking for a new refrigerator, washer and dryer, or small kitchen gadget, Pattersons has you covered. Their friendly and knowledgeable staff are always ready to assist you in finding the perfect products for your home. Visit Pattersons Home Appliances today and experience the convenience and quality that has made them a trusted name in the Knoxville community.
Photos of Pattersons Home Appliances
10640 Kingston Pike, Knoxville, TN 37922, United States
Opening hours of Pattersons Home Appliances
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 16:00
Sunday:
Day off
Reviews of Pattersons Home Appliances
"I stopped by for a few parts to fix a dryer and the staff was very friendly and knowledgeable. Thanks for all of your help!"
"The helpful staff at Patterson’s helped install stemware holders in my Kitchen Aid dishwasher. Very grateful."
"Went to purchase a washer and dryer combo. Found one I liked but always prefer to research before I pull the trigger. The salesman mentioned "this price is only good for TODAY" which I fluffed off, as I was planning on researching that evening and coming in the very next day... lo and behold, the very next day as soon as they opened, when I went in to purchase the quoted appliances, the price had gone up, so suddenly they didn't even have a chance to update the price tags. I'm all about supporting local but this happenstance changed my mind from purchasing here!"
"Thank you for sending skilled installers for our new Whirlpool front loader washer. We are still enjoying our KitchenAid appliances from last year."
"Our experience with Patterson’s has certainly been a mixed bag. First the positive. The salesperson we worked with, Brittany, was VERY good. She listened to our needs, made excellent recommendations, and has been friendly throughout the process. We had done some research and had an idea of what we wanted. She never tried to “up-sell” us. To date, she is the ONLY person at Patterson’s who has offered an apology when things went wrong, and has quickly returned calls when I’ve had to leave a message. I would give her 5 stars. We have been pleased with the appliances we purchased when we remodeled our kitchen. The dishwasher is efficient and quiet. The stove is working out well. The refrigerator has been the issue. All the appliances were delivered on time on June 12th. We needed the doors of the refrigerator to be hinged on the left side. Apparently they all come from the factory being hinged on the right. The delivery guys were not sure how to make the switch. The dishwasher installer happened to be there at the same time and tried to help them. There was difficulty, and we were told the refrigerator was defective. As it turned out, they had used power tools to make the switch and had over-tightened a screw which had broken off. That was not revealed to us until the 3rd delivery person tried to repair it, and told us what he found. That refrigerator was removed from our home, and a loaner was brought over. It was much smaller than we needed and was very dirty. We had to spend a good bit of time cleaning it before we could use it. A new refrigerator was ordered, and we were told it should arrive by the end of July. When I called on the designated day, Brittany was not there, so I spoke to someone in the office. Apparently, the refrigerator and NOT come in. I asked when to expect it, and was told October 27th. When the 27th came, and I had not heard anything, I went to Patterson’s to see what the issue was, and spoke to Brittany. She had not been informed of any of the issues. She said the truck was there, but had not been unloaded so she could not say if the appliance was on the truck. Later that day, she called to say it was not on the truck and it could be a while before it came in - she could not say for absolute sure when it would be in. I asked why we had never been contacted and was told their system is not really set up for that. They only get in touch with customers when THEY call with issues. As a former customer-service specialist, this is a POOR way to do it. At that point, I asked if it was possible to cancel the order and she said it was. I ended up going to a big-box store and purchasing the very same model at the same price for which we had purchased the one at Patterson’s. It was delivered on time, and I decided to change the doors myself. The Whirlpool video demonstrated making the change without power tools. It took longer, but I successfully made the change with no issues. Patterson’s has now picked up the “loaner” and refunded the purchase price. I did not ask, and Patterson’s did not offer to make any consideration for our time and inconvenience. No one from management has ever called to “own” their mistakes and/or apologize. They were not pro-active once they knew they had dissatisfied customer. They never asked how they could make things better. I would give management 1 star at best. Would I buy again from Patterson’s? It’s hard to say. I liked that they are a local business that you can reach without an extended phone tree. They DO respond when YOU call. The salesperson we dealt with, Brittany, was top-notch. However, I’m not impressed at all with management or their system of customer service, and if you have to place an order, it is anyone’s guess when it might come in."
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