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West Knoxville Chrysler Dodge Jeep Ram Parts Center
8544 Kingston Pike, Knoxville, Tennessee 37919
About the West Knoxville Chrysler Dodge Jeep Ram Parts Center
The West Knoxville Chrysler Dodge Jeep Ram Parts Center is a one-stop shop for all your automotive needs located at 8544 Kingston Pike in Knoxville, Tennessee. Whether you're in need of car repairs or looking to upgrade your vehicle with genuine parts and accessories, our experienced team is here to help. With a wide selection of Chrysler, Dodge, Jeep, and Ram parts in stock, you can trust us to keep your vehicle running smoothly and looking its best. Visit us today and experience top-notch service and quality products for your vehicle.
8544 Kingston Pike Suite #200, Knoxville, TN 37919, United States
Opening hours of West Knoxville Chrysler Dodge Jeep Ram Parts Center
Monday:
07:30 - 18:30
Tuesday:
07:30 - 18:30
Wednesday:
07:30 - 18:30
Thursday:
07:30 - 18:30
Friday:
07:30 - 18:30
Saturday:
08:00 - 16:00
Sunday:
Closed
Reviews of West Knoxville Chrysler Dodge Jeep Ram Parts Center
"Service Advisor - Shannon Andersen I bought a Jeep at West Knoxville Chrysler Dodge Jeep Ram a year ago, including the maintenance package. Which the finance advisor said the package covers the oil changes for as long as you own the vehicle. FYI…that is not the case. I came in for a routine oil change and the poor service advisor (Shannon, who is outstanding) had to break it to me…the maintenance package only includes 2 oil changes per calendar year. I was a month early and would have to pay for it. I explained…I paid a lot of money for the package and the Finance Guy leads you to believe that it’s lifetime oil changes. Shannon was calm, empathetic and professional. I assume he has to explain this quite often and customers must get furious! I was very angry BUT I knew it wasn’t his fault so I just quietly and calmly expressed my anger about feeling ripped -off. As a loyal customer and purchasing multiple jeeps there…I vowed to never buy another vehicle there. Shannon went above and beyond to make my experience with this oil change a pleasant one. I thank him for sticking it out and doing his best. Angry people aren’t fun to deal with but he is a trooper. He made my day much better! Thank you Shannon! I wish all Jim Cogdill’s employees were more like you (especially the Sales and Finance people)!"
"I brought my 2020 Ram 5500 here for a driveline vibration at 73 mph, The fix was don't drive at 73 miles an hour and the Service manager was serious. It needed a ujoint, He would not put one in it. If you try to call the truck shop, (#1 for service, #3 for the truck shop) they would never answer the phone, you get a voice mail with no return call! HAHAHAHA! I'm laughing because this place is joke! Think about it before buying a new truck here! I took it to another dealer in Kodak TN, they ordered a new complete driveshaft, installed it, completely covered the repair under warranty."
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