Starbucks,

9501 South Northshore Drive, Knoxville, TN 37922

"Tried to place an order at 5 pm and was told they had closed at 4:30. I was initially going to order on the app and it was going to let me. There was nothing that said they were closed. I decided to order in person. They were supposed to be open until 7 pm. Sounds like the two workers were just lazy and wanting to go home early."

"Never a line here! The baristas are so nice, and make really good drinks to provide me grocery-shopping fuel. Plus, I can get Kroger points when I get my coffee here. Mamas, you are foraging for your family! Go ahead and treat yourself ♡♡"

"Took about 90 seconds to be acknowledged although there was no one in line. A new person was being trained and she kept looking over at me, as if she thought that whatever she was learning could possibly wait, but the trainer didn't stop for me. My order was to have been iced and I thought I said it, although it could've been my mistake, but regardless, the trainer said I needed to SPEAK UP. In advance, my Starbucks app said I couldn't order from my mobile for that store location, but it didn't say I couldn't get points and when I tried to scan my rewards there, the rep said that she couldn't scan it there because, "It's a corporate thing." I would have been ok with an actual answer, instead of finger pointing. I couldn't help but think that my entire experience that day was a power play by the trainer on the new-hire's behalf, but that's just speculation. I wouldn't have gone there at all if I'd known in advance I couldn't get rewards."

"The manager at this location is great! She is so sweet and nice! She also seems to run her staff great as well!! Kalie made me the MOST AMAZING Caramel Ribbon Crunch Frappe this morning while also managing to create and keep great customer service.. which everyone can't do! I LOVE this location! Keep up the good work!"

"The staff there is terrific - very personable and reasonably quick. My complaints have to do with operation of the store which seems very chaotic. Quite often this location has remote ordering turned off which is a huge hassle considering how busy their drive through usually is. I see this from time to time at other Starbucks but it is a regular occurrence at this location. I am also not sure why indoor seating is still not allowed which seems inexplainable now that the pandemic is winding down and ALL other restaurants in the area long ago reopened their indoor seating. Finally, they do not ever seem to be adequately staffed for the large amount of business they receive on weekday mornings."