O'Reilly Auto Parts 441 U.S. Highway 70 Southwest, Hickory, NC 28602

"Always great customer service, very helpful and knowledgeable associates I always find what I need here"

"I purchased a battery in 2021. I was told I had a 3year warranty but the battery should be good for atleast 5 years. I'm disable and hard of hearing. I trusted their employees to be knowledgeable about their job. In june of this year 2023 I went to have my battery tested because I was having some issues. I was told at that time that my battery was in good condition and I had no worries. Well n August while driving my battery died on me. I was not in the city I live in but an hour awY with my granddaughter whose 3 and my youngest daughter it was very hot and we were perfusely sweating. I had just been released from the hospital almost 4 days before this incident. we were cautious about traveling . However out of the city where she lived and also my city we could not get any help from any orielly. I was told my battery warranty expired two months ago and that it only had a 2year warranty. I was livid because two months ago was june and they had to know my battery was dead or dying. I had to exit the highway on a wing and prayer as my car came to a stop. I made it to the nearest auto parts store- Autozone when i had my battery tested it read -bad battery poor reserve .Replace battery now. I was forced to pay 209$ for a new battery with turning in my core. If I had not brought a new battery I would have been stranded with my granddaughter and her mom. After returning to my city I went to the store where I purchased the battery and all the manager could say is I'm sorry my supervisor won't let me do anything cause the warranty is up. I stressed to her I came in in june to have my battery tested and basically i was told a lie. I don't drive everyday but my car gets cranked up everyday. She suggested that I call customer satisfaction. Which I did and it's been almost a month since this happened and to date no one has contacted me back after hearing my situation and telling me they'd try to see what they could do. Apparently nothing. I stopped dealing with Advance auto and Autozone when Orielly opened up in NC. As I have stated to the female manager this is enough to make me run back to autozone or advance auto because Orielly wouldn't care if this happened to one of their CEO's grandma. Well maybe by then they'd actually care. I did what I thought was good by having my car checked out. I was LIED to and turned away. This company would not acknowledge the lies or the situation I was put in with my family. Needless to say Autozone has never given me a problem. Orielly is a whole different subject."

"My husband needed multiple parts for his 1980 Corvette. Brian was extremely helpful and pleasant to work with for the last 2 months over the phone and in person. We can’t thank him enough. Very patient and knowledgeable."

"An ac hose busted in the middle of rush hour traffic and I ended up coasting into their parking lot. Dave the assistant manager came out to help and helped identify the hose that had given way and then went in to help me find the parts I needed to fix my vehicle. He was amazing as he helped to replace the hose. Me and my friends night was saved by him and I am grateful. Dave deserves a raise, he is an amazing employee and went above and beyond."

"Very Nice, greeted me upon walking in and assisted me with the part i bought without acting like it was a problem as ive dealt with at other places. Will definitely return to this location when needed. Thanks for great service and better pricing than your competitors on this part which was a tail light assembly for 2001 Grand Jeep Cheerokee Laredo!"