Papa Johns Pizza
2901 Tazewell Pike, Knoxville, Tennessee, United States
About the Papa Johns Pizza
Papa John's Pizza is a popular restaurant located at 2901 Tazewell Pike in Knoxville, Tennessee, United States. Known for their delicious pizzas made with fresh ingredients and signature sauce, Papa John's offers a wide variety of toppings to choose from. Whether you're dining in, picking up, or getting delivery, you can always count on Papa John's for a tasty and satisfying meal. With a welcoming atmosphere and friendly staff, Papa John's is the perfect spot for a casual meal with family and friends.
Photos of Papa Johns Pizza
2901 Tazewell Pike, Knoxville, TN 37918, United States
Opening hours of Papa Johns Pizza
Monday:
10:00 - 23:00
Tuesday:
10:00 - 23:00
Wednesday:
10:00 - 23:00
Thursday:
10:00 - 23:00
Friday:
10:00 - ?
Saturday:
10:00 - 00:00
Sunday:
10:00 - 00:00
Reviews of Papa Johns Pizza
"Placed an order online for a set pick up time. I received an alert that it was being prepared before that time.I immediately called to let them know. They canceled the order and told me that it would be made at the correct time. I called back 30 minutes before picking up to make sure it was going to be ready and it wasn't even on the order list. Spoke with the "GM" Allison and she was very rude and made no effort to explain what happened. She told me to redo the order online when they still had the original order in the system. I said we'll it is a little inconvenient since I am trying to get these pizzas for my sons birthday party and running behind now. She told me " well it's inconvenient for us to remake your order when you canceled it" that's not how a GM should handle things."
"Its unfortunate to leave such a harrrowing review about Papa Johns as this has been my preferred fast pizza company since childhood pizza parties. My family had the displeasure of ordering pizza and Parmesan garlic breadsticks via DoorDash; after the order was placed, we immediately called the location with a specific request. “Please don’t burn the breadsticks.” We even paid for extra Parmesan garlic sauce for the breadsticks. When we called, the rude, untrained man that answered the phone lacked any form of customer service by rudely answering abruptly placing me on hold then resuming the call only to send the exact opposite of the breadsticks I requested- almost as if it were intentional. Of course, as any paying customer would do, I called this location, politely requested the manager and explained in detail my experience from the call to the unacceptably burnt breadsticks. Ashlynn, the manager advised me that they could remake the breadsticks when we offered to come back to have this matter corrected. I then requested that the pizza be remade as well because once we’d driven to the Papa Johns Tazewell Pike location waited for the breadsticks to be ready, then drive back, the pizza would be could. If you recall, we ordered these two items together, as a meal. Ashlynn advised me that the would not be remaking both. I explained to her the aforementioned logic… I then asked if she was the general manager, she stated she wasn’t but the GM would be back Friday.. I asked if this was a corporate or franchised location, she advised that this was a franchise, I asked for the franchise owners customer service contact she laughed and stated she didn’t have this information, but again, I could call Friday to speak with the GM. Eventually, Ashlynn stated I would need to contact DoorDash to fix this issue. I explained that door dash was not responsible for preparing this order. I asked Ashlynn if she would allow me to contact DoorDash on a conference call to correct this matter, again she laughed then told me to have a good night! I repeated my question, she told me to have a good night then hung up in my face. Door dash did refund the order and I plan to contact papa Johns customer service as I can say with certainty that this is an intolerable level of service(or the lack thereof). I implore this franchise to utilize the HEARD standard (as used by Disney Corp, Chick Fil A, etc.) for training employees but most definitely before promoting anyone."
"I ordered 2 extra large pizzas. They said 10 to 20 minutes. I got there 20 minutes later. The girl at the front took my money and then she said I messed up they haven't been made yet. I asked her to give my money back I didn't have time to wait. She went and got another lady to give my money back. No apology from either. Ordered from Snappy it was much better then papa John's has been in a long time."
"I've been ordering from this location since the 90s. I've always had good service, my food was hot & made right. If there was an error it was always corrected quickly without fuss. The staff has always been nice & their drivers are usually really nice as well. Deliver time is typical of most pizza shops"
"This is my go to location for carry out and delivery. I’m less and less inclined to get any wings or chicken poppers considering this is a consistent issue. The delivery drivers are great and always nice. The people in store are great as well."
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