Dunkin' 779 Biltmore Avenue, Asheville, NC 28803

"Always the best coffee in town and never had any issues with this place The staff is very friendly and very helpful"

"They always get my coffee perfec7t and it's not an easily made coffee either!! I really appreciate the people who work here!!! Keep up the awesome work!!"

"The staff is always friendly and the service is fast. Great place for a quick stop for coffee before going to work."

"I just went here to grab a few adult beverages but - wow - I got like 8 of them for under $15 and I don't know any other store with deals like that. The cashier was so nice to me, too, and that matters (esp these days), so thanks!"

"I placed a mobile order this morning for an iced coffee with less ice. When I came in to pick it up, the coffee that was sitting out was semi- hot, completely melting the ice that was once in the container. Unfortunately I was in a hurry and there was a very long line so I just grabbed the drink and left. I went to work where I placed the drink in the fridge to make it cold. After two hours, it was now just lukewarm coffee, and I had no ice to make it cold enough to enjoy. So on my break, I went back to ask for a new drink. After explaining what happened, the manager argued with me that because I ordered “less ice” that it would melt quicker and told me that I probably left it sitting out too long and that’s why the ice melted. I took pictures of the coffee, taken approximately 15 minutes after pickup. Not only was the ice completely melted, the lid had condensation from the heat of the coffee inside. When I came back with the drink after sitting in a fridge for two hours only to have it feel room temp, there should have been no doubts that the coffee was just too hot to begin with. I understand that the employees were busy in the morning, but after paying $4 for a drink that I was unhappy enough about to come back to have the mistake corrected, I would expect the manager to be more willing to fix the issue rather than speak to me in a condescending manner. Mistakes happen but the resulting experience was enough to go somewhere else next time."