WNC Tire

"I bought 4 tires here a year ago, and they recently began to deflate. When I went by to have them take a look, I was told it was my fault for not rotating them more frequently and that I needed all four tires replaced. I couldn’t believe in one year I needed to replace my 60k tires, with only taking one (800 mile) long trip. He shut down when his conclusion was questioned, and didn't want to solve the issue. I asked to talk to the person above him but he told me that wasn't possible. I asked for his name and he didn't give it. He told me I could take my business elsewhere. (I did). No accountability here or concern for the customer. I went to another place that actually inspected my tires, assuring me that two of my tires were in good shape. The two back tires did need replacing since they found a nail in one of the tires. These two experiences were like night and day."

"I had a blow out on our rental car while traveling. WNC tire got us into the garage immediately and replaced the tire for an extremely reasonable price. They were friendly and we were in and out in about 20 minutes. Saved us from losing an entire day of vacation!"

"I called and got a quote however older people or disabled people who can't remember the information are treated poorly. Have all your sizes ready for the owner. Try to use home town businesses and they treat you poorly. We were not the rude ones. Evidence of the rude comment. Excellent business practice. We did go somewhere else and saved over 100 dollars thank you."

"They bent both rims to my bike when popping the bead. When brought to their attention I was cussed, insulted, and threatened with police intervention. The place is a joke. Guy said he has been in business for 35 years but has the customer service skills of an infant. The original gentleman I was helped by when I arrived was great. The guy playing with his big white jeep can suck eggs."

"Worst experience ever. I had a tire replaced on my truck, drove about 30 miles and luckily noticed in my mirror that my wheel was coming off of the truck while going down the interstate. I called to explain the situation to the owner of WNC tire, he was short with me refused to listen and hung up on me. I went by the shop to show him the pictures and videos of the damage to my vehicle. He was belligerent and refused to look at the pictures he also accused me of cussing at him. My intentions were for him to see that they did not tighten the Lugnuts sufficiently so that this would not happen to someone else. I understand people make mistakes but his unwillingness to even listen to me or look at the pictures was absolutely ridiculous. He threatened to call the the police to have me removed from the business absolutely ridiculous not once did I cuss him, not once did I say anything out of line to him.the owner of WNC tire is A hothead and needs to learn customer service skills. de-escalation tactics may be a good plan for his future. The following is my response to WNC tire owners response. You blaming this on rusty Lugnuts is the most ridiculous thing I’ve ever heard in my life. You can clearly see from the photographs there’s nothing wrong with the Lugnuts or the studs. You did not use a torque stick on my truck I watched every step of the process. The cause of the situation is simple your employee did not torque my Lugnuts properly which caused them to loosen as I drove down the road. i’ve read many of your reviews it seems like you have an issue excepting any responsibility for anything, I even read one of your responses where are you called a customer a Karen and challenged his manhood. I believe your comments and actions are a poor example of customer service. We live in a very small town and I know you supply tires to all the other tire dealers in the area. This is why I bought tires from a dump trailer last week from Walmart at this point I refuse to buy tires from anyone who You supply. As I said we live in a very small community your reputation will get around. I would recommend to start treating people with respect and take responsibility when you’re wrong."