Blossman Gas

"This company is disappointing, or at least this location is. I don’t have enough time to write about all of the issues I’ve had in the 3 years of service, not that it seems this company cares. It’s 36 degrees out and we are out of propane, it suddenly stopped working, but they filled up a tank a few weeks ago, so says my bill and the tanks gauges say they are not empty. But you can’t turn the knob on one tank, so I’m not sure what was filled up. New furnace, new thermostat. The only thing old is their tanks. Last year it was bad gauges and the year before it was a leak while I was pregnant. This time I’ve been hearing for 3+ weeks how they are gonna replace the tanks, then they send one man out, who tells me he can’t get the tanks out by himself to which I said well I don’t want to wait until it’s an emergency and I’m freezing, and yet here we are. So I guess their scheduler didn’t think about that. What’s new. Another company that takes your money and treats you like just another number. Finding a decent propane company out here is impossible. You’re better off with electric heat rather than constantly dealing with the headaches that these companies are."

"Great customer service! We appreciate their responsiveness and friendly attitudes. Thankful they service our area."

"Was a loyal customer for years but there service has continually gotten worse over the years. When I called to have my service canceled and for them to come get my rented tank it was my understanding that there would be no more charges and that my account balance would be refunded. Nope they not only kept my balance but charged my credit card on file for an additional 50+ dollars. Always thought there propane price was fair until I started checking other companies suburban out of Buncombe County is cheaper by a large percentage than blossman. And they give veterans free tank rental."

"I haven't written a review in years, but I will share my experience. My wife and I were customers of another gas company. That company was close to our home, but not long ago, they did away with that location, so we were going to have to call a call center for service. This was a turn off for us, as we MUCH prefer dealing with local people. So....we decided to look around. When we lived in Asheville, we dealt with Blossmans on Sweeten Creek Rd. No problems. Immediate and complete service. No complaints at all.....knowledgeable and helpful and solved some problems with installation of a gas fireplace.....they went above and beyond. So....since they are family owned .......and have a location in a town not very far away....... MISTAKE My wife and I have called there over a dozen times. More often than not, nobody answers....(yes, we called during business hours, and not during not). We even left messages with their answering service, asking them to call back because we wanted to give them our business..... Nope. We stopped IN PERSON 3 times......finally, they gave my wife some paperwork to fill out to make an account. We filled it out. I took it in to their office. The people there acted lost without a map as to what I was trying to do and how I got the paperwork. I explained my wife and I were trying to set up an account to have residential propane service with them ......(as if they have never done this before !!! ) They finally seemed to understand, and I asked them to CALL ME for further arrangements. NOPE So, my wife went there in person, nobody seemed to know what she was talking about, so she requested whoever takes care of new accounts to CALL ME THE NEXT DAY, which they said THEY WOULD. Nope. Not even for the next 4 business days. So, I called them this morning and demanded that they cancel my account and I have no need for their services. I went online to refill with my current company and they will be here in the next week. It seems in this case that the online company is much more in touch than the onsite Blossman company. I gave 2 stars because Blossman is family owned, and their Asheville Sweeten Creek location is 5+ stars. Burnsville? 0 Excellent case study of absolutely nonexistent customer service/support. They are obviously too busy doing ??? to accept a new reliable customer. I see in previous reviews someone higher up the food chain offers an apology/explanation. No need..... I will not return to this website. I said what I mean and I meant what I said. I hope some one VERY HIGH on the food chain in your company asks the people in Burnsville location --- WHY DID THIS HAPPEN ? Why does a potential customer have to call so many times/stop by so many times/ request a phone call REPEATEDLY And you failed miserably ? Listen to the excuses, because thats all they are"

"Blossman Burnsville is THE BEST. They are a dying breed in today’s world - they give great service, help solve problems and are true to their word. We needed a new range and they were able to deliver and install a XLINE gas range to us in 2 weeks. Bobby, John, Danny & Eastman are A-team! We love this new range too!"