Gentry Service Group
100 Buckeye Access Road, Swannanoa, North Carolina 28778
About the Gentry Service Group
Gentry Service Group, located at 100 Buckeye Access Road in Swannanoa, North Carolina, is a trusted general contractor and store specializing in heating and cooling installation and repair services. With over 50 years of experience, our certified technicians are skilled in repairing all types of HVAC equipment for both residential and commercial settings. As a Factory Authorized Carrier® Dealer, we offer top-of-the-line HVAC units to help you save money on utility bills and improve indoor air quality. Our dedicated technicians are professional, courteous, and trustworthy, ensuring efficient and reliable service every time. Whether you need AC repair, furnace installation, or air duct cleaning, you can rely on the experienced team at Gentry Service Group. Contact us for healthy air and dependable service today.
Photos of Gentry Service Group
100 Buckeye Access Rd, Swannanoa, NC 28778, United States
Reviews of Gentry Service Group
"Gentry proved to be a wonderful group of people to work with during a recent remodeling. They were super friendly, met with me several times before we got started, and were easy to get in touch with throughout the process. There were a number of technicians that they sent over during the weeks they worked on the project, but the bulk of the work was headed by Kobe and Devon. Both of them were super great guys and I was delighted to be working with them. They were extremely patient with me as we made our way through the nuances of the project. The work that Kobe and Devon did looks absolutely amazing. It's the cleanest ductwork I've ever seen and they paid careful attention to how I am intending to use the various rooms to ensure they were cooled/heated properly. I look forward to working with them in the future!"
"Tony and Aiden were outstanding installation technicians. Courteous, professional, and conscientious. I Couldn’t have asked for a better experience."
"My brand new (July 23) HVAC went dead early in the morning of this latest cold spell. In contrast to the installer (who told me he was off duty), Gentry's showed up at my door within a couple of hours of my call—even though I wasn't their customer and they had 25 people ahead of me. Chris found the problem immediately and, on investigation, discovered the installer error that caused the brand new unit to fail and could have caused a fire. He got the heat working and made an adjustment so that I could get through till I could have the work done under warranty. He explained exactly what happened and what he was doing. Chris was quick, efficient, knowledgable, personable and kind. Not only that, he advised me on the approach to ensure my safety and save me money. When I had a follow-up question, Gentry's again responded quickly and completely. I can't recommend them highly enough after this experience. I'm only sorry I didn't use them in the first place. I will not make that mistake again. Gentry's (Chris) is my hero."
"All around great experience! Justin Wells was my main POC and provided multiple quotes so we could decide exactly what we wanted. He was professional and had great communication. Alex Taylor and Alex Reel installed a new heat pump and electric air handler and they were both fantastic. Super friendly, very professional/neat install job, and made sure there were no messes. They also explained how everything worked and answered all of my questions. Michael Spangler did the electric work and he was awesome too. Super friendly and very professional/tidy install. This is my first time using Gentry and won't be the last - I'll be recommending them to all my neighbors too!"
"I purchased a high efficiency Bosch HVAC system from Gentry Service Group in November 2023, and have been completely satisfied with the entire process from the initial sales quote by Shawn Toelcke, to installation, and follow up by the office. The installation took two days and I was greatly impressed with the professionalism, courtesy, and attention to detail of the two-man crew, Michael, the lead installer, and his assistant, Stephen. The follow up process with Inspections Coordinator Brooke Grooms, which included scheduling inspection by the county and filing my rebate request with Duke Energy, also was done with the highest level of professionalism, courtesy, and attention to detail. Although it’s only been operating for a month, the performance of the new Bosch system has more than met my expectations and provided an exceptional level of comfort during the cold winter days. In sum, I highly recommend without reservation the Gentry Service Group for your heating and cooling needs."
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