Sam's Club Tire & Battery 645 Patton Avenue, Asheville, NC 28806

"No help. I calked 3 different times. Finally foreign lady answered. Could hardly understand her. I hung up! Guess I can shop elsewhere for tires!"

"So my experience was a comedy of errors on my end. I ordered online and managed to order the wrong tires - always do a final check. From Sam's end of things, the guys were incredibly patient and kind. Getting the right tires ordered was a breeze and the young man who helped me (I should have gotten his name, but didn't) was attentive and perhaps the kindest soul I've ever seen in a big box store / auto shop. When I went in for the installation, the shop was a little busy, but Dominic and crew were friendly and helpful. They seem like a real team. Be aware that if you want tires installed, they are booking appointments about a week to 10 days out. With an appointment, my 4 tire install was done in about an hour. It takes about 3 days per the app for tires to arrive and they will call you to schedule when they get your tires. If they have what you need in stock, you can be worked in, but appointments take priority, so you may be waiting for a while. Overall, I got a great deal on a nice set of tires and everything is going great. I didn't need them urgently, so it was no problem to schedule ahead of time. The staff was easy to work with and made me feel at home. Edited to say: After reading some of the other reviews about waiting at the desk, look to see if there is a Q code in a frame at the register. Scan with your smartphone camera and tap the yellow link that comes up. That will notify staff that a customer is waiting."

"Don't bother. Tried calling several times was put on hold for 20 minutes before I tried calling back several times. Each time the line would ring then go to a busy signal or I would get transferred to a different department to answer. At one point someone answered the phone and hung it up. I understand being busy but this is just bad customer service. I've called corporate and made a complaint, but I doubt anything will be done. I will definitely be getting tires anywhere else but here."

"Regret getting my tires from this club. Be prepared to wait 10-20 minutes before someone even comes to the desk even if you already have an appointment. Then the tire install will take 2-3 hours and probably not done correctly. I bought the $15/tire program which says lifetime balance and lifetime rotation. Brought it the car in after 6 months for a balance and rotation (again set appt. came in and it took over 15 mins to find someone to check me in, then another 3 hours for rotation and tires not balanced) had to go to another shop for balancing. A week later got a nail in tire, brought car in was told they cannot repair and need to buy new tire. Took car to discount tire who repaired tire in less than 5 minutes for free even though I didn't buy any tires from them. Have now replaced our families other 4 cars tires from discount tire. Stay away far far away the Sams Club Asheville tire and battery."

"Had a 9 am appointment to have 4 new tires put on. The guy who got me ready was a little aggravated he was there by himself but luckily it wasn't busy. So the check in goes without a hitch. They get my car in the bay right away. I do a little shopping thinking my car should be at least half done. Nope. This guy Dominic is the worst. The slowest tire change I've ever seen. 2 hour tire change. I will never use their tire service again because of this guy. I now know why the other guy was so agitated."