Wendy's

"This location is a newer style of one that I've never seen before. Very nice on the inside and clean. The food was fresh. The order was correct, and the cashier was polite."

"I’ve been to this Wendy’s many times with a similar customer service experience, but we like Wendy’s food so we always give this location the benefit of the doubt about every other month and try again. Knowing the past experience when receiving the food from this location - I asked for bbq sauce and the man at the window told me that bbq sauce was in the bag. I got home and it wasn’t. Neither was my daughter’s side to her kids meal. What is even more annoying about this experience is that I was the only person in the drive-thru so it wasn’t like they were slammed busy as they have been in the past. At least from a drive-thru perspective. I spent $33 dollars for fast food and still didn’t get all of the things that would complete my order. I understand fully that mistakes can and will happen but this is like the 6th bad experience at this location in regard to customer service and basic food service. I will definitely be going out of my way to the Merrimon location from here on."

"Horrible experience today! Cold food, wrong beverage, no napkins or straws. Manager and staff incredibly rude and unprofessional. I was unable to get my online mobile order from the counter because the dining room was closed (without signage indicating the fact). When I finally got to the window, I was told that they couldn't make my order because breakfast was over...I didn't order breakfast...She then tells me that my food had been given to the car in front of me, and laughs about it while shrugging her shoulders. Then, what I can only assume was a high-school-aged child (with facial hair that had been scribbled onto their face with a sharpie marker) says that they have my order. I asked for confirmation that it was indeed my order. Again, the manager laughed, and said "I don't know, I guess so". Such a horrible experience. Don't waste your time or money there!"

"I don’t think I’ve ever been to this location and had a good experience. Missing items, wrong items in bag, up to 30 minutes in the drive through line of 3 people, told they weren’t taking orders but once said I had a mobile they were magically able to make?, fries half full, greeted at drive through with “what’chu need” in a fun accent, drive through Coke machine has syrup turned down way too low usually undrinkable, no napkins in bag, condiments selected in mobile app never included… I like Wendy’s so I keep trying but in 10 attempts over the past year I’ve been happy 0 times."

"Came in for a quick bit. Got the chix sandwich combo. Got food in good time. I set down and take a bite of the sandwich. It's cold, really cold. Go to see if I can get another. They go to get one out the hot box. All of the food in the hot boxes were off . As in no power to the unit. Had been off all day. In short, if you got food today, it was cold . Oh, and to fix my problem, he grabbed a cold chix breast out of cold hot box and put into fryer. Witch turned the poor chix breast into a grease sandwich. Mmmmmmm. See why you have a 2½ star rating. Want be back. Had plenty of help. 9 people on shift. Store looked good. it's new.. when you make a mistake, don't stand in the front of the store with all the staff joking and laughing. To the point I could hear yall across the store. As the Manger and her staff laugh I eat a once cold sandwich that's now a grease sponge. Wendy's please train your staff better. It's a shame a new store can not do any better than this. I try to leave good post, but wow."