Bob Young's Appliances 3477 U.S. 421, Wilkesboro, NC 28697

"I can’t say enough positive things about my experience with Bob Young Appliance. Our mountain house refrigerator had an issue with the door closing all the way. We were told by another company that it would take over two weeks to get the part and get it repaired, that we should just buy a replacement. After buying a replacement through a big box store they failed to deliver it after three attempts and cancellations. I called Bob Young Appliance and he found a cheaper but same quality replacement that could have been delivered same day. But then he also tracked down the part for our broken refrigerator and was actually able to fix it instead within 4 days. He saved us over $1400!!!! They were kind, quick to respond and had excellent customer service throughout. He didn’t have to follow through on locating the part - he could have just sold us the new refrigerator and made more money for himself, but instead he had the customer’s best interest at heart. I will trust him 100% going forward for any appliance repair or replacement issues. Great well run company!!"

"Honest hardworking people. Took my dryer in the get looked at and the man had it fixed and running in 20 minutes and showed me what to do if it happens again. Can't ask for better service and wouldn't take my stuff anywhere else. Also was VERY reasonably priced. Not only on repairs but on their appliances as well. Like I said honest, hardworking people."

"Called asking about refrigerators and was told they just got in a large selection with a price range of $200-$300. After driving 45 minutes they only had 1 (well worn) and it was $350!!! Their lack of being truthful cost me an afternoon and probably $20 of gas."

"Just had Jose out to my house to repair my dryer. He knew just what the problem was and fixed it immediately. The price was EXACTLY what he quoted as well. I figure I ended up saving at least the additional $400.00 even a low-cost new dryer would have entailed. If I ever need any other appliances repaired, I'll definitely go to BYA Inc. Three thumbs up!"

"TRUCK DRIVERS BEWARE: This place is not set up for trucks for a couple reasons: 1) No loading dock or proper equipment. Trailer was unloaded with a pick up truck and a ramp, these are floor loaded loads. 2) Delivery can take hours 3) The middle of their parking lot has a VERY STEEP DROP then an Incline. 90% chance of your trailer bottoming out and getting stuck. 4) Ditch along the road causing a tipping hazard. Not worth taking this load for $1/M from their other store with all the risks and damage your equipment is at risk of. This is a business that should be ran out of a warehouse, not sure how brokers agree to send trucks to either locations."