Saint Peter's Physician Associates at Monroe

"I took my Mother here for several visits last year. She was always given a smile and care through her wounds from her illness. She was not well but they always answered all her questions and cared for her wounds. Eventually she had to go to home hospice due to her illness. But when she visited they gave her the best care possible. She really liked Jane."

"This review is for the owner! You now lost another patient do to rude and incompetent front desk appointment workers. Ever since Dr. Wacjberg has resigned from your organization I have been mislead with appointments by your staff. My last 2 visits were 5/30/23 & 6/6/23 because I was mislead by your staff. When I made appointment for the 5/30/23 it was to be for my 6 month check up and a blood test which I fasted for and have always had both done same day. Well after seeing Nellie Addison which have to say was quite good and thorough but was told I have to come back another day for blood test!!!!!! Why?! Your staff said because this was a wellness check! What!? So I had to come back on 6/6/23 for blood test. This is ridiculous and when now I tried to book another follow up blood test for December 2023 your appointment staff started arguing with me that I was just there blah blah! I am done with your establishment due to rude and incompetent workers. You will end up losing your practice due to your front end. Only you can correct!"

"Got my appt cancelled 35 min before the time because I have a cough. Same cough that I made the appt for and have had for over 6 weeks. I even went for a covid test with this cough at their request to prove I am ok and they still cancelled the appt. It was their fault that I had to wait over a week for an appt and now the covid test is not acceptable. Going to find a new doctors office where I don't have to prove I am healthy so that I can get seen for trouble breathing, wheezing and coughing. You get better help at the urgent care in the next building. I was also late for work for no reason now."

"If there were a minus rating I would give that. Tuesday April 5 I took my 90 year young mother in law for a scheduled appointment. I had confirmed it on Monday. She is blind and has Parkinson’s so walking is very challenging. We arrived in the lot outside the office before 2:30pm and I assisted her from the car to the reception room. There was no one at the desk when we arrived but we waited by the desk. When the woman appeared I said “checking in” and gave her name. We were informed that she had “just canceled the appointment”. I said WHY? Rudely she replied “You are LATE! We called twice.” My mobile phone was in my car and it had not rung all morning. I said “We are here. it is now 2:41pm she needs to see the Doctor. She now had another person behind her. She said “well, you will have to reschedule because you are cancelled.” So I said “That’s not right! She’s 90 and handicapped. It was not easy to get her here and we aren’t THAT late. Sometimes we wait in an exam room for over an HOUR for him, yet you cancel us for less than 15 minutes late??” Meanwhile I’m 72 and have had issues with this office before. They are non responsive to me and the pharmacy for refill requests. This was THE LAST STRAW. I told them if the MD would not see her today we would never be back. She said “he has a 3:00 appointment.”Meanwhile it was only 2:48 at this point and he spends no more than 3 minutes with her once we ever get in there. I was told “Please leave now!” I felt so horrible for my MIL standing there in shock and the rest is a blurr. I was furious at their lack of professionalism and disrespect. I was heartbroken for the situation and very embarrassed. We went home and I searched a new Geriatric specialist. Lastly, when I checked my mobile phone later on there was a VM from them at 2:38pm (while we were making our way from the car to the office) informing us that we were CANCELLED due to lateness. To add insult to injury they had the audacity to leave a message on her home phone to please call to reschedule the appointment that we missed because her health care is most important. You can’t make this stuff up! The practice should be shut down."

"The most unprofessional and incompetent office staff you will ever encounter. Over a 3 year period, I and my spouse gave the office multiple chances to correct their issues. It only got progressively worse. I left the group 2 years ago, and have been trying to convince my wife to do the the same. After another ordeal today with this incompetent staff, she may now be convinced. They’re rude. They have attitude. They don’t answer their phones. We literally called them 4 times yesterday. We thought they were closed. Come to find out they were open. When they were asked about it, they didn’t know why nobody was answering. My wife switched her insurance this year. We made sure her doctor was in network, only to be told by the person handling billing they don’t. After further explaining to her for another 5 waisted minutes, that we first verified it with the insurance company, she eventually figured out that they do in fact take her insurance. With an appointment scheduled via Zocdoc, (again, because they don’t always answer the phones), because of all the confusion, and waisted time on their part, my wife never got to see her doctor. What a mess. You can have an appointment, you will still sit and wait for 30 to 45 minutes, but if you’re 10 minutes late, you will not see a doctor. All new hire doctors never last. Only a few that have been there a while, are still there. I can’t imagine why. My wife and I are fairly young, we can manage dealing with this office. I feel bad for the elderly, or the ones that don’t have kids to assist them, that struggle with this place. With this rude, incompetent, and unprofessional staff, it might be better for your health to go elsewhere."