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Empire Medical Associates
55 Morris Avenue, Springfield, New Jersey, United States
About the Empire Medical Associates
Empire Medical Associates is a premier medical institution located at 55 Morris Avenue in Springfield, New Jersey, United States. Our team of dedicated doctors and healthcare professionals provide top-notch medical care and services to patients of all ages. From routine check-ups to specialized treatments, Empire Medical Associates is committed to promoting the health and well-being of our community. Visit us today and experience the exceptional care you deserve.
55 Morris Ave #100, Springfield, NJ 07081, United States
Reviews of Empire Medical Associates
"The front desk staff is the absolute worst. I called and waited on hold for at least 30 mins. Every few mins someone came on the phone and said please hold, after the 4th time I hung up. If I could give a 0 I would. Please hire employees who actually want to work and help your patients. How are we suppose to follow up and get appointments, prescriptions, etc if the staff continuously answer and say “please hold”….do better!"
"Absolute worst customer service ever. Patients are secondary to service. It is impossible to speak to anyone that will help resolve an issue even over the phone. Forget trying to get in to see your GP for a situation that should come up or happens unexpectedly, that’s at least a 3 week wait before someone is able to see you. Try to work within the systems they have set in place but even that doesn’t work. Patients are merely numbers in a system that doesn’t work. Been trying to contact someone with assistance with establishing a portal account. Was told to expect a link, which never showed up via text, and to call back if it didn’t. And of course no one is answering the phones after I confirmed the office hours with my call prior. I’m tired of this treatment and will be seeking a new doctor."
"Hands down the worst service I have ever experienced. While my Dr. was great and the first visit went well, scheduling the follow up was a nightmare. The staff is 100% incompetent. They hung up on me multiple times as I tried to schedule an appointment and when they finally did they accidentally scheduled me for a dermatology appointment (I was seeking to get an adderall prescription filled, nothing wrong with my skin). After half a dozen attempts to schedule a new apontment I was told I would have to wait a month. While the medical staff is great, The staff that runs the customer service needs to be fired."
"Wish I could give a 0 star. Waited for an hour and a half in the waiting room for my appointment. Had to cancel plans because of how long it took for them to help me out on a 5 minute thing. As i’m writing this they just came into the room and told me that’s it’s gonna take some longer because there’s another unexpected procedure as though she’s cutting someone open alive next door. Worst practice ever."
"I wish there is a zero star option. I took my mom there twice for her annual check-up. First time, we waited for almost an hour and half, the doctor came talked to us for less than 5 minutes, sent us upstairs for the blood work, then told us to make another appointment for the result. We made the appointment at 8:30AM they took us to the room saying that the doc would be with you shortly, yet we waited til 9:30AM, we checked with them to see where the doc was, they told us the doc was here, she would be there soon. What a horrible experiences, not first, but second time. What the point of us making an appointment. Never come back again."
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