Petco Grooming 13311 20th Avenue, Queens, NY 11356

"grooming department, Melissa is great!! very kind and lovely with people and pets. my Augie loves her."

"Love the service here ! The staff take great care of your pets. It’s easy to make an appointment online and customize the grooming experience you would like for your fur baby. Must show up to date vaccines before you can drop off your dog."

"Melissa was great with Snow. He looked so handsome when she was done with him. She’s the best!!!"

"We had Melinda work on Luna over the summer and this Saturday. She’s great and aware of Luna (Siberian husky) very welcoming and attentive"

"I am writing to complain about the poor customer service I received at your College Point Queens NY location on August 8, 2023. I have been a loyal Petco customer for over 13 years, and I have never had a problem with your grooming service before. However, on August 8th, I had a very negative experience at your College Point location. I made an appointment for my dog, a 2-year-old Alaskan Malamute rescue, to be groomed at 8:30 AM. When I arrived at the store, I was told that the groomer was running late and that someone else would check me in. I was not given an estimated time of arrival for the groomer, and I left my dog with another groomer and instruction what I needed for my dog. I don't know when the groomer arrived, and she never contacted me with any issues. When my husband picked up our dog, he was very unhappy with the groomer's work and attitude. The dog's nails were still too long. The groomer also told my husband that we should never bring our dog to Petco again due to our dog was aggressive/uncooperative/difficult to groom. This is not acceptable and horrible attitude. When I dropped my pet off, I explained to the other groomer that our dog was a rescue dog and this was our dog's first professional grooming session. We are loyal Petco customers, and we have never had a problem with your grooming service before. I would like to speak to a manager about this incident. I am requesting a refund for the grooming services that we were not satisfied with. I hope that you will take my complaint seriously and take steps to ensure that this does not happen again. I would like to continue being a loyal Petco customer, but I need to be assured that my dog will receive the quality of care that I expect when I bring her to your store. Thank you for your time and attention to this matter."