CVS

"I love CVS but there are certain locations that need to do better. I went to the pharmacy to pick up my meds, the cashier was cheerful until I got to her counter and all of a sudden she “wants to go home already”. I didn’t do anything but provide my name and date of birth. The customers before were pleasant but when you have to take care of me you want to go home? You’ve only been open an hour and 8 minutes by the time I got there and all of a sudden you’re having a bad day?! I transferred my meds there because I just moved to the area but I may as well travel the 1.5 hr to the pharmacy I’m used to in Eatontown. I punched in my number she didn’t even have the decency to say that number didn’t come up would you like to try another? I worked for CVS and still support them but I went the extra mile with every customer so I know what it is like when someone doesn’t do the basics. Not a great first experience because of OM. The front store manager seems pleasant she greeted us as soon as we came in and when we left. The only reason I leave 3 stars is because of her and the fact that my meds were available faster than I expected."

"Been using the CVS pharmacy located at Rt 27 & Beekman Rd in Franklin Park NJ since 1997 on a on and off basis. My recent most visit was fraught with negative experiences. Firstly the store initiated a refill on their own. When I went to pick up my medication my copay for the medication had suddenly gone up. I unhappily asked how it suddenly changed. The pharmacy technician with her scowl face snapped at me very curtly to check with my insurance company glaring at me all the while. I left the store without picking up the medication. Later that evening I called the pharmacy and spoke to the manager or lead pharmacist and told him I would like to come the following morning and pick up the medication. After checking the particulars in their system, he said that was absolutely fine. Next morning when I went to pick up the medication, the same technician with a scowl face attitude looked into the system and said I have no prescription! Infact just that morning I had received a text from CVS to come and get the medication. Lo and behold now magically it's not there. The technician once again with a scowl face told me to go to a different counter to reorder the prescription. I went to the booth and showed the text message that I had received from CVS to pick up my medication. He looked up their system and told me someone had put the medicine back to store, so he would have to reprocess my prescription and asked me to wait another 20 minutes. I wish CVS trains pharmacists to be customer friendly."

"Terrible experience. I got my prescription sent over to this CVS. When I got to the pharmacy, they told me they didn’t have the medicine in stock and I had to buy it over the counter (which is no problem). I wandered the isles and finally found what I was looking for: vitamin b6 & unisom. I found vitamin b6 with 100mg per tablet. I went back to the pharmacy counter to make sure that I was getting the right dosage that the doctor prescribed. The pharmacist told me ‘there’s no dosage written on the prescription, and 100mg is standard’. I remember my doctor saying I’m supposed to take this 4 times a day because I’m pregnant and it helps with nausea. This morning my chart had been updated with the summary from the doctors appointment from the previous day and I see that I’m supposed take 25mg tables 4 times a day, not 100mg tablets 4 times a day. Because of their mistake, I was going to take 4 times the dosage I was prescribed. Since I’m pregnant, this is not a mistake that should be made. I returned to the pharmacy today and they realized the mistake they made, but didn’t even apologize. They issued a refund and said have a nice day. I will never ever return to this CVS. This is not a mistake that should be made."

"I don’t wish to bad mouth this pharmacy. I just have had many issues with my prescriptions here. It seems that the staff is really busy and overwhelmed all of the time. Are more people sick or are they just short staffed? Either way, it seems problematic to me. Some change needs to happen because clearly I’m not the only one that has had problems here. Otherwise the staff is very patient and kind."

"At this CVS location, you can conveniently receive both flu and COVID vaccines from their friendly staff. However, it can be difficult to reach the pharmacist when attempting to order a prescription, so it may not be the best choice for that purpose. On a positive note, this location does offer the convenience of self-checkout. It's important to note that the store closes at 10 pm, so plan accordingly when visiting."