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Coco and Toto
730 11th Avenue, Manhattan, New York,
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About the Coco and Toto
Coco and Toto is a beloved pet store located at 730 11th Avenue in New York, New York. Since 2003, we have been dedicated to providing top-quality pet care for busy New Yorkers in the Hell's Kitchen neighborhood. Our team specializes in giving your furry friends the tender care and loving attention they deserve. Whether you're looking for premium pet supplies, grooming services, or just some friendly advice, Coco and Toto is here to help. We can't wait to welcome you and your pet into our store soon!
Photos of Coco and Toto
730 11th Ave, New York, NY 10019, United States
Opening hours of Coco and Toto
Monday:
07:00 - 20:00
Tuesday:
07:00 - 20:00
Wednesday:
07:00 - 20:00
Thursday:
07:00 - 20:00
Friday:
07:00 - 20:00
Saturday:
09:00 - 19:00
Sunday:
09:00 - 19:00
Reviews of Coco and Toto
"Coco and Toto is half the price of everywhere else in the neighborhood for good reason. My dog who always loved boarding PANICKED the last time he came here (stress panting, yawning, crying) - he hates it and that’s good enough for me to never go back. This place, like another reviewer said below, fed my dog the wrong food. My two dogs come in together and always had different feeding plans since they started. They fed my larger dog their normal food. They fed my other dog, who has food sensitivities, the other dog’s leftover food (which he refused) instead of the food he came with (so he didn’t get to eat at all). They completely forgot about his food, evidently just because it was refrigerated. I learned of the mistake (and my dog not eating) only when I did not get my container back and asked where it was. The check in process was always chaotic. They don’t appear to keep records or know who is coming in that day - they shuffle through a bunch of paper to find the form you filled out possibly months/years ago when your pet first came in and look at that, basically ignoring what needs to happen during that stay. The dogs also have to go to the bathroom on puppy pads or AstroTurf here, which they never tell you until they ask if you want walks. They charge $15 just to walk the dog outside, which I could never trust they actually do."
"Usually don’t write reviews ever but I am beyond disappointed with the boarding experience my 10 month old dog had for 4 days. The owner and staff are nice…and the place is clean…but after picking up my puppy, he was acting completely abnormal. The staff gave us the wrong bag with another dog’s treats, food, and IMMUNOSUPPRESANT MEDICATION administered via eye drops. My dog could barely keep his eyes open and wasn’t his usual rambunctious terrier self. After pick up, they also didn’t give me my dog’s food and water bowls. The staff stated that after “checking with the back”, there were never food/water bowls dropped off with him. She was wrong. But also, she was right because I believe that coco and Toto were feeding my dog a completely different dog’s food and administering eye drop medication that was not meant for him. Thus, they never thought my dog had his own bowls… We will be taking him to the vet to make sure his eyes are ok. Here are screenshots of a video of my dog’s eyes immediately upon pick up. Also, when I requested photos during the boarding process since this is my first time boarding my dog, they completely ignored my request. I let it go but after my experience, I worry that they aren’t trustworthy. *two day update: his eyes are secreting a fluid we’ve never seen before. He usually does not get this many eye boogers. So disappointed that none of the staff took accountability and lied regarding this incident."
"I’ve been taking #myboyapollo to Coco and Toto since his first grooming in 2021 and have never been disappointed. He always comes out looking handsome and well-groomed. They are communicative and attentive. It’s just super tough to get an appointment."
"My dog has been going to coco and Toto for 5 years. He loves being there, and we feel comfortable knowing that he will be looked after while he is there for daycare or boarding. They feed him meals when he needs, and we can even order walks if he will be there all day. The staff is super friendly, and are just amazing with all the dogs. Ron and Carlos should be very proud of how customer-friendly their business is."
"One stop shop for daycare, boarding and grooming. We are super sad that we are moving out of the city and today is our pup’s last day. We’ve been sending our 2 years old cockapoo here since he was 4 months old. He loves going to “school”. He will start pulling the leash when we are one avenue away. Ron, Kirsten, and the rest of the staff are amazing. Here is a picture of his last groom at Coco and Toto today. Book in advance and you’ll not run into any booking issues. Lastly, it’s not easy running a small business so be patient and be kind to these people taking care of your fur baby."
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