CVS Scotch Plains, NJ 07076

"You can be the only person in line 4-5 people behind pharmacy counter will stare at you for 10 minutes before saying anything. I said hello and was completely ignored."

"Pharmacy needs effective management and professional staffing. Went to pick up a couple of prescriptions at 1:20 pm. The pharmacy line was closed for lunch. I can’t believe that CVS can’t schedule at least one person behind the counter at all times to take care of customer pick ups. I no longer care how close CVS is to my home. Walmart or Walgreens will get a new customer."

"Hold times on phone are endless, trying to get prescriptions transfered is nearly impossible most days . the customer service is truly horrible as they put you on hold without even saying hello or telling you that you will wait on hold. This is a mass production like factory...if you want personalized great service , please visit Curex Pharmacy across the street...we would love to help you and fix any problems you may have.. we love our customers and love what we do as a world class pharmacy:))"

"For years I went to a different CVS Pharmacy, never had an issue. Moved to the area over a year ago, so we changed to the Scotch Plains CVS Pharmacy as it is convenient, but it has been the biggest nightmare. Lines were always out the door(has been curbed as of recent), they never "receive" the prescription that is sent electronically, have given me the wrong prescription (that I caught) for my infant daughter at the time, missed giving all the prescriptions as written on the RX, found other RX pills in the same container as the normal RX, phone is never answered...just to name a few of the issues. Not sure if it is a staffing issue or quality of staff, but given the sensitivity of the items handled I would say it needs to be addressed ASAP. With another issue added to the list today we will be making the switch to another CVS Pharmacy and taking the extra drive."

"Today's visit at the Scotch Plains on Park Ave missed several marks. There was no line, I approached counter where team member Christian M. advised he could not assist me because he was awaiting a customer that was still shopping in the store. The self-service line had customers and one of the registers had an announcement advising "help was on the way". The customer returned apologizing for the delay and even asked if I wanted to go in front of him. I declined and waited my turn. My transaction involved loading money on a pre-paid card and there was a system error. Christian's response was "it's declining" and I asked if there was anyone else that could provide additional details. Christian advised that he was the store manager and no one else could assist me. During the conversation, another team member, Princess assisted me was able to provide detailed information that Christian never even offered. The disappointing interaction with Christian was the disinterested, lack of customer service involvement along with him advising he didn't feel comfortable providing me his full name. If Christian M. is representing CVS' mission statement of "helping people on their path to better health", we should steer clear of this location. Kudos to Princess who exuded a spirit of excellence and ensured I felt valued as a customer."