Progressive Hand Therapy

"Relief and mobility beyond my expectations. Kelli cared! Her experience, expertise and devotion to my therapy was outstanding. I’ve been to other O.T.’s and P.T.’s, she is exceptional. Her staff always made me feel comfortable and welcome."

"While Progressive seems to have an excellent reputation and may be first rate in their healing skills my experience with seeking an appointment showed less than transparent business practices. I was thrilled to be given an evening appointment this week following a call last Friday in which they requested my insurance information for a top Platinum Direct Access plan and I was told that they participated with my insurance but needed to “verify my benefits”. (Typically to confirm that my policy is valid and in effect) Today, the day before the first visit, I was called “to review my benefits” with me and I was told that they were out of network for my plan but I had out of network benefits that they could utilize for my therapy. These out of network benefits would be associated with a high out of pocket expense (over $1500 deductible plus coinsurance) rather than my $40 copay for visits to an in network provider which I was seeking when making my appointment. There are many occupational therapists available but this practice offered convenience of time and location. As a result my therapy is now delayed a week as I had stopped looking to make other appointments. I feel they should have been more transparent about the fact that they may NOT be in network with my plan rather than waiting to “verify” my benefits only to request that I use the more costly part of my plan to their financial gain. Doctors, hospitals and facilities are fully aware of the plans that they sign participation contract with and prospective patients are typically alerted at the time of making the appointmemt that they may be out of network or not participating with a given plan. I feel it is important to let potential patients be aware of the need to be given up front information concerning the status of this practice with their particular insurance rather than have an experience similar to mine. I was clearly misled and as a result will have an avoidable delay in starting my therapy with another competent facility that accepts my insurance plan. I think we all deserve honesty and transparency up front when we look to make an appointment with a provider and ask if they are in network with our insurance. I hope this review will result in a change in their appointment policies."

"Kelli, Jayne, and the rest of the staff at Progressive Hand therapy have been instrumental in my speedy recovery from a severe hand injury. They deal with severe injuries but still have the ability to keep things lite. I had the unfortunate circumstance of having my hand badly mangled by a machete during a mugging gone wrong. It was a serious injury that involved all my flexor tendons being cut, a broken metacarpal in my index finger, and severe nerve damage in index and middle fingers. My prognosis for recovery was atleast a year or so. However, I was ready to be discharged after 6 months thanks to the amazing work of Kelli and Jayne. I cannot stress how instrumental they were in my recovery and cutting my recovery time in half. However, even if I can be discharged, I still am going to make sure my hand gets as close to 100% as possible since I am a guitar and piano player. And I only trust Kelli, Jayne, and the rest of progressive hand therapy to get me there. I highly recommend Progressive Hand Therapy for the rehabilitation, snacks, and conversations. I have them to thank for my recovery and motivation to continue to get back to 100%."

"I highly recommended Progressive Hand Therapy. Lisa and all the staff members are very professional. Their knowledge, experience, and care are great! I felt comfortable and noticed my improvement every session."

"The people are wonderful. My 12 year daughter is the patient. She loves going there. All the staff members treat her so well and make her feel comfortable. I can not be more pleased with these folks. I am a raving fan. I feel obligated to say great things about these people. The least I can do for how they take care of us! They are the best. Their knowledge and care is second to none."