H&R Block

"The agent was very friendly and professional. She answered all my questions about tax return and told me everything step by step. Thank you so much Ika Ibric!"

"Jeanette Manzo did my taxes this year and was great, I never got to meet her but she got them done before the deadline and was able to get me money back, so thank you!"

"The whole experience has been nothing short of terrible. First, I made an initial appointment and I was nowhere to be found on the appointment when I arrived to the branch. Second, I specifically instructed the tax associate I was working with that everything had to filed on a certain date, and I only received an email nearly two months later that nothing was filed because they were awaiting my payment (even though I had offered to pay upfront and was told to hold off and no one communicated anything else to me afterwards for nearly two months). And then, I communicated again to the tax professional I was working with that I need everything to be filed on a new proposed date and I will be coming in to sign in the morning, only to find out that she does not work in the mornings and she did not bother communicating same to me. And now, I don't know if my state returns will be filed on the day that I requested and this experience has been nothing short of terrible. UPDATE: I just received notice from NJ that my account number was entered wrong, so they couldn't process payment for what I owe. Thanks, H&R Block! Just so you know, I have done my own taxes before and have NEVER had this problem when I did them on my own. You are the worst."

"Excellent customer service. I worked with Yolanda Trujillo. She was kind, attentive, patient, and careful as she prepared my return. She took extra time to ask questions and explain everything to me. Couldn't have asked for a better experience."

"Called regarding the extreme delay in my refund. Spoke to Christy who answered the phone. She was rude and would let me say a word, she was almost screaming at me. I understand that one maybe frustrated but you do not talk to your clients like that. And after she had screamed her lungs out she hung up. I called again and she she just put in hold!!! I have been filing taxes with this same location for 5 years. The 2019 taxes were completely messed up and I have the hardest time with them. I am never going back to H&R Block ever again. They are most unprofessional."