H&R Block

"Clean relaxing and very welcomed atmosphere!"

"The support I received was fantastic and all of my questions were answered, she was very polite"

"Went to file my taxes and advised the preparer that I was previously the victim of identity theft in 2016 and if he needed the pin # I was previously given. Because I had misplaced it. He stated no he did not need it. The next day he called me stating he needed it and that refund had not been processed. I work 6 days a week. And now have to wait another 10 days to get on the phone with the IRS to get the pin #. So my refund is going to be delayed 2 weeks because of is inept advice. Not to mention the high fee I was charged for the service"

"Sherald Sampson in the Elizabeth office on East Jersey street Is simply amazing!! Everything about her is great! She's professional, and knowledgeable of what she's doing.... I will be back as long as she does my return! Elizabeth office she's a diamond!! Keep her around... Thank you so much Ms. Sampson"

"The worst experience of my life. So I went in to apply for a income tax advance. I normally do my taxes online and only needed their service for the advance so if I had to pay for the taxes to be done I did not mind. The lady that took care of me was great very friendly and helpful. She also told me that the advance requires approval and that everyone she has done it for had been approved in 5-10 min. So we went ahead and started the process after it was all done the charges were $430 which is crazy but I figured we we going to get the advance so I had to deal with it. She put everything thru and I did not receive a text message. So she told us that sometimes it takes 24 hours so we waited.. now I call the office and speak to the person that did my taxes and she is no longer very nice and happy but gives me very short answers like I was bothering her. She transferred me to her supervisor and although she is apologetic, she left me on hold waiting for a phone # to their corporate office, she came back on the line took my phone # and said she would call me back with # , it’s been and hour and a half later and no call.. I called back and now no one picks up the phone.. stay away if you are in a bind. Don’t count on these people to help you they will take your money and call it a day."