Wallace and Sons Elevator Service Company 127 U.S. 9, Barnegat Township, NJ 08005

"BAD BAD BAD! It’s extremely sad when you have to leave a bad review in order to get the attention of the company. My parents have been attempting to install an elevator in their home for 8 months. This company took their money and the elevator is still non functional despite having to bring in outside vendors who indicated everything about the installation was wrong. My parents are elderly and infirm; this has caused them serious hardship. Calls have gone unanswered; emails have not been responded to. Needless to say, this company is beyond bad - they’re shameful. I would be afraid to get an elevator installed by them. DO NOT USE THESE PEOPLE - THEY HAVE AWFUL CUSTOMER SERVICE AND DON’T KNOW WHAT THEY ARE DOING!!! Incompetent, unprofessional and all around lacking any continuity in their work."

"Wallace and Accredited Elevator are one in the same. I decided not to purchase an elevator based off of the sales tactics of Accredited and the service tactics of Wallace. For all accounts unresponsive, unprofessional, and from the reviews I have seen below look for any opportunity to up charge."

"My builder received guidance from Wallace & Sons on site tech to setup the elevator shaft and placement of the electrical components. They provided my builder with bad information, causing them to come back in and redo areas of the foundation. It also required several calls with the architect. When Accredited was called, as they are the supplier, they could not speak to us. They could not provide any information other then they fired the PM. They can't manage their install and service schedule, and this is not who I would want servicing my elevator. Steer clear, and get a reputable, reliable company to support you, there are plenty around, don't let them sell you like they are the only game in town."

"After many years of annual maintenance, by Wallace, my previously flawlessly reliable elevator quit. I called Wallace, and Rosanne walked me through a quick reset procedure, and within minutes the problem was solved. There was no need for the time or expense of a service call. That’s great service!"

"We had an excellent experience with our Service Technician Greg today. He took the time to explain what was causing our Eleavator to pause on the second floor and keep leveling through out the day. After completing the yearly maintenance, he went thru each step in the process. Greg was through, professional and very pleasant. Hopefully when we have our annual maintenance next year he will be promoted and be passing on his excellent customer service skills and knowledge of his trade to new employees. Thank you Wallace and Sons for a pleasant experience."