H&R Block,

94 Hudson Street, Hoboken, NJ 07030

"Extremely disappointing experience this year. We've been using H&R Block, specifically Christine Leon, for the last 2 years to do our taxes. This years customer service was just downright terrible. We had the hardest time communicated with Christine. It was a challenge to get in touch with her to review our return and questions we had. When we finally did, what she was saying still did not make sense. Then she told us we had to pay our IRS and NJ tax bill online through the state/gov't website. I questioned this several time. I emailed, called, and used the online portal and Christine consistently ignored my questions. She kept insisting we had to pay on the website though I was confused because our tax write up noted my bank again. Now, fast forward to tax day, my worries all came true. Our tax bill was paid 2x. Once through the state/gov't websites and then a direct debit from our bank account. We are now out of $4000 cash. I spent hours trying to get in touch with the IRS yesterday to try and get this rectified. Today I will need to call the state of NJ, I am sure I will have the same miserable time getting in touch with them. We tried all day yesterday to get in touch with someone at H&R Block but no one answered our calls. My husband spent an hour on hold with their corporate office. Christine was unreachable and still has not responded to our emails and calls. What a mess this has all caused. Moral of this story is -- AVOID this place, specifically Christine Leon. She's impossible to communicate with and clearly does not care about her customers."

"We have consistently been working with Mrs. CHRISTINE LEON for the last 3 years and we are very happy with her excellent and thorough service"

"I'm adding a 1 star for now. If my problem is fixed ill make the proper changes. So my new review is ready. I got most of my issues resolved but I feel as though I shouldn't have to pay for an amendment that wasn't my fault. I gave him my info including the 1099g form but he never put the 1099g form. So why should I pay for his mistake?? With that said I give this a 4 star rating.i hope this was informal to anyone reading this."

"The agent I worked with (Raymond Hall in the Hoboken office) was incredible helpful in explaining the intricacies of my multiple state filing. He gave me useful tips for my next year's filings and advice on my 401K. He also made sure to explain each step of the filing in a way that I was able to understand."

"Exceptional Service received again from Bharvin. He talked me through every step and even assisted in retrieving important information to ensure everything could be completed in one day. In particular helping to look up my wife's I-94 information was a great help."