H&R Block,

30 Lackawanna Plaza, Montclair, NJ 07042, United States

"Overall, I had a positive experience once I switched to Agnes Szarka. She was friendly, professional, and I have confidence in her ability. Some of the "professionals" at the H&R location I used were not professional. Next time to improve my time spent with H&R - making sure prior to going to the appointment or checking in, the associate/clerk should ask the right questions and place the individual with the appropriate tax expert, especially when I told them have a complex tax situation. I scheduled an appointment (after the eFile system was incorrectly computing a number) and was placed with a "tax pro." I arrived 15 minutes early (to both my appointments). This person wasted my time, did not begin my taxes that day, except her schedule was free for the remainder of the evening. Then, they asked me to return at a time that was inconvenient for me and I had to pay for parking again. When you go - Ask for Agnes. She is reliable. The prices are a bit high, but it was worth it this time around."

"I had an appointment with this H&R Block location today at 9AM. I got there at about 8:50.When I walked in there was no receptionist, no employee greeted me, nothing. There were two employees in the office working with clients. I sat and waited about 20 minutes, still no one said anything and then 2 employees walked in. Neither one said a thing, one went to her desk and started eating. I waited another 20 minutes and still nothing, no help, no one spoke to meet. I just wasted my time. This location is very unprofessional and the employees are lazy and rude. Will not be going back and taking my business elsewhere. DONT WASTE YOUR TIME GOING HERE."

"My tax preparer Agnes Szarka is consistently fantastic. She picks up on changes in my status which I forget to mention, and always knows the updates to the tax codes. I trust her so much because she really understands the ins and outs. She is very knowledgeable and double (sometimes triple) checks data and details. She always has answers for my many questions and she finds every way to locate my deductions. I am in the best of hands with Agnes."

"H&R Block, and in particular, Agnes S. have been enormously helpful in my tax return preparation since 2014. Efficient, friendly, fast, and personally pleasant. The fees for services are fair and appropriate. I have always been very satisfied."

"Extremely great customer assistance!! Ms Malika Shaw was amazing. Helped thoroughly explain but was efficient as well. Then provided important tips going forward regarding business tax . Always caring about family. What more can you ask for in a tax specialist. H & R block cares"