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Starfish Aquatic Club at LA Fitness Avenel
1624 Saint Georges Avenue, Woodbridge Township, New Jersey, United States
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About the Starfish Aquatic Club at LA Fitness Avenel
The Starfish Aquatic Club at LA Fitness Avenel is a premier swimming facility located at 1624 Saint Georges Avenue in Woodbridge Township, New Jersey. Our club offers top-notch aquatic programs for swimmers of all ages and skill levels, including swim lessons, water aerobics, and competitive swim team training. Our state-of-the-art facilities and experienced coaches provide a safe and supportive environment for swimmers to improve their technique and reach their fitness goals. Join us at the Starfish Aquatic Club and dive into a world of water fun and fitness!
1624 St Georges Ave, Avenel, NJ 07001, United States
Reviews of Starfish Aquatic Club at LA Fitness Avenel
"Very unprofessional owners. I signed up for class and later they find out cannot accommodate the class, requested me to change location. Upon refusing change of location and requesting full refund they said we will refund but you cannot schedule for future class with us. On top refund was not issued fully. They deducted $135 without any reason."
"Wish there was a Zero star option.. one of the worst organization.. they change locations , instructors randomly , no refund for the cancelled classes.. absolutely a worst experience!! Please don't waste money here"
"Ankit - we were unable to respond to your review for some reason below, so this is our response here: As explained in the phone conversations you had with our two receptionists, and the director, Starfish Aquatic Club does not operate the pools at the facilities that we teach swim lessons out of. We are not responsible or in control of the maintenance of the pools per our contract with LA Fitness. If the pool temperature is below 80 degrees we will cancel lessons and have done so even in the summer months. When our staff start their day at the pool they look to make sure everything is working properly and if there are any issues they contact the office and we cancel lessons if needed. As we explained in the emails sent to you there are a lot of factors that go into the pool feeling cold. Outside temps, air temps, and body temps. You have spoken with our office every time you called and after speaking with you today I followed up again with the operations manager for the Avenel LA Fitness location. I was informed that he showed you the pool thermometer last night during your child's lesson and the pool was at 83 degrees. We are sorry that you feel the pool temperature is not to your liking, and that the pool feels cold for your child. I suggested a swim shirt that will help maintain body temperature as well. Swimming is a winter sport, and peak swim season for competitive swimmers is during the winter months where temperatures drop outside. We have 100 plus swimmers at this location and we have not had any other issues in regards to the pool temperature. In addition, it is explained in our policies we do not offer refunds, which was signed off on prior to you starting your lessons in June 2022. It is unfortunate you would want to write a negative review for a situation that is not within the control of Starfish Aquatic Club, when you have had a positive experience with the instruction since June."
"The instructor is good but the management is very bad. They do not maintain pool temperature in winter. Instructor have standard answer they cannot control somebody else does that. The water is very cold. Upon complaining they say water is warm but in reality it isn't. Receptionist says director will call you but they nobody calls for many days. I had to call receptionist 4 to 5 times to receive a call from Director after almost 10 days. Worst customer service. They do not provide refund for already charged classes even though its their fault to not maintain comfortable temperature for swimming. Do not go to them for swim lessons especially in winter."
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