CVS

"Great customer service. Christian took excellent care of me and provided me with a feeling of satisfaction as I walked to my car. Thank you. Kindness goes a long way."

"I am very happy with the Products and the service and everything else about CVS in Old Tappan New Jersey. I’ve been coming here for over 10 years and everyone is so nice. I am particularly happy that Michelle the manager is still there for so long because she helps me a lot find things and retrieve my discounts. I also want to compliment the other employees of the store including the pharmacy Who work very hard under very challenging conditions. They all go out of their way to really help you get what you want with a great deal of caring. I do not understand some of these negative reviews, some of which to me seem totally Unfounded and not real based on any experiences I’ve ever had In the store. Employees are very respectful And I have never nor has anyone I’ve ever known ever had anyone approach us about our bags and if They did I imagine it would be completely Justifiable. A lot of thought and caring goes into everything That I’ve seen done in the store. Perhaps people should changed Places with people who work in these stores even for just a day so they can experience empathy and appreciation for what they do on a daily basis. They would have an enlightened opinion. For one I’m grateful for my experiences And wish more people would be helpful, grateful and a Lot less critical. These people need and deserve recognition as hard-working People."

"About a week ago, I scheduled a COVID vaccine for today at the CVS in Old Tappan and received a text check-in message before the appointment. When I arrived at the counter, the pharmacist informed me that a phone message was left for me saying that they had run out of it. The phone number they used was an old number and was not the phone number I used to book the appointment (which is how the system was able to text me). She "explained" that the pharmacy and the COVID scheduling program use different systems and that I should have given them an update phone number. But there is of course no way of knowing they use two systems for keeping track of phone numbers and as I noted I received the check-in message from CVS an hour before the appointment. It also is not logical that this system would give the pharmacy my name, time of the appointment, and the type of vaccine I scheduled but not my phone number. I strongly recommend that you not use this pharmacy to get your COVID vaccine. I just scheduled a COVID vaccine appointment with Walgreens and it notes when you schedule it that they will call the phone number I put in their system if there are any communications from them about the vaccine."

"This CVS is so unprofessional and rude. The second we stepped in we were asked to drop our bags with no reason given, while other people were coming in with their bags on. As we we’re peacefully shopping the loudspeaker went off for our isle and we got asked to leave for “disrespecting the store”. All we did was laugh. They came up to us twice and asked us to leave. Very rude customer service and unfair treatment."

"If I can give this pharmacy 0 star I would, completely unprofessional, incompetent, rude, inefficient, and need training on customer service. My prescription was on backorder so my Dr. called in to request a substitute medication. The staff hung up on my Dr multiple times, and told the Dr the pharmacist was taking care of the pickup line. This is what the staff can do instead of the pharmacist! this whole time I'm waiting and asking multiple times to the pharmacist and staff, for them to snap at me rudely that the Dr. didn't call. I was waiting there ~40 min! and after all this, they had the audacity to tell me they are closing for lunch break! and said the dr. can leave a voicemail. They don't even have a voicemail setup!"