Pleasant Plains Animal Hospital North

"Very expensive. I wish they had not charged me after my cat passed away… I brought in my cat and the power went out in their building only, and we were there for about two hours… My cat was definitely on the brink of death… But after a couple hours they had advised me to go to their sister location by the Staten Island railroad. There the vet told me that there was nothing they could do, advised me to put the cat down. I still had to pay a few hundred dollars for the visit, euthanizing the cat. I think the right thing would have been to just not charge me at all given the power outage and all the waiting around for a few hours was probably what certified the death, even if he didn’t really have a chance… It made the whole experience a lot worse, dragged out. I can’t prove those few hours would’ve saved him but it was indeed possible, and for the fact we don’t know is why they should’ve waived the fee."

"The doctors seemed caring and experienced but their admin needs more training about consent of services and communication on pricing. I was booked a return well visit for second-dose vaccines today for my one-year-old Pomeranian. Doctor from last visit told me I didn’t need to see him for this visit, just the shots from the nurses/technicians. The front desk however failed to write that down and put me in the office to see a doctor without my consent or transparency about additional payments. I had to pay $70 extra for speaking with the doc for the less than 5 minutes she checked my health dog that was just checked thoroughly a month ago. I felt they preyed on my nervousness as a new dog owner."

"I brought my almost 2 year old rescue here for the first time this week. She was abused, so she is super fearful around people, especially strangers at the vet. The staff was SO patient and accommodating to her needs. She wasn’t muzzled and I was allowed to stay with her for her entire visit. We came for vaccinations but she also had an ear infection. They cleaned her ears, gave us medicine, and demonstrated to me how to administer her medication properly. I was able to schedule a follow up appointment fairly quickly and anytime I’ve called someone always answers the phone and they are always extremely pleasant and informative. My girl received really quality care for a price that I consider extremely reasonable considering I don’t have pet insurance. We had a great experience and I will definitely be recommending this facility to anyone who needs a vet! Thanks again to the entire staff for being so wonderful and caring!"

"Pleasant plains Animal Hospital on Forest ave provides amazing care. The receptionists are very helpful and accommodating. The techs are so knowledgeable and so is the vet, Dr. Donohue. She was very caring and professional during the exam. Discussed best treatments and answered all my questions. I felt so at ease and not once felt I was being rushed."