Thomas Brown - Prudential Financial 68 Westfield Avenue, Clark, NJ 07066

"Belittled, Condescending, Brash!!! Do not use Tom Brown! First and foremost as a business owner myself I am a firm believer in quality customer service. It’s clear that Tom Brown is more concerned about his commission checks he makes off of your policy than looking out for your best interest. I walked into Mr. Browns office today to withdraw from a life insurance policy that my parents have been paying for me as a kid, I am currently 30. After doing some research about life insurance I wanted to open a policy with another company. After explaining to him that I wanted to withdraw he immediately spoke to me with an extremely brash attitude and said “let me get this straight, your parents have been paying into this policy since you were kid and you want to just cancel it now!” After the rude comment I made an attempt at small talk...” I actually have a kid on the way to I would like to use the money for my baby. What better time than now?” I explained. He replied back “ You have a kid on the way?! And you want to cancel this policy? That’s pretty stupid.” Yes Tom Brown I do have a kid on the way and I will make sure that he has the best life insurance policy available. Clearly Prudential Insurance is a horrible fit. Here is a tip for you. When someone wants to cancel a policy don’t burn any bridges. As a gym owner I could of had plenty of referrals for you if you handled this situation properly. I hope this helps anyone potentially thinking about using Tom Browns office. -Mike DiMaio, Internal Kinetics Personal Training Co."

"I must say this was poor poor service!!! From the very beginning Tomas Brown told me the down side of my situation the negative behind my situation. He continued to tell me "I'm not aware of the difference of Homeowners Insurances" & didn’t present hisself as an Agent that wanted to help me at all. As the conversation continued he bashed me as a homewoner for not knowing many answers that I have NEVER WAS ASKED BEFORE! Honestly I felt insulted, uncomfortable & really disgusted with the way I was being treated. He told me I sounded like a 20 year old LITTLE GIRL when I'm WELL OVER 20 Years old!! After the verbal attack from this so called insurance agent I decided to let him continue this going no where conversation with the Dial Tone. I Called my Mortgage Company and IMMEDIETLY they told me they would help me, they will get me the best rate they can& next thing I new I was a COVERED INSURANCE HOMEOWNER!!! New policy in effect IMMEDIETLY. NOW that’s what you call Professional Service! Mr Tomas Brown I suggest you rethink you career because your skills ARE in the GUTTER!!!"