SERVPRO of East Brunswick / Princeton Meadows

"Alec was wonderful! He was very transparent and helped make the situation easy. He communicated with the insurance company and everything was done swiftly. Thank you!!!"

"I highly recommend SERVPRO of East Brunswick. I experienced water damage in my home from a bursting pipe that caused severe damage to my walls and floors. After contacting SERVPRO of East Brunswick they immediately responded and had a full crew out to my home WITHIN AN HOUR!! Their service is TOP NOTCH! Everyone from the administrator who originally answered my emergency call, to the project managers and the service technicians who showed up at my home were extremely knowledgeable and professional. The entire crew worked fast, responsive, and courteous in handling the water damage to the restoration of my home. For the repair work that needed to be done, I utilized their construction department, which was equally professional, knowledgeable, and courteous. The results were outstanding! I would HIGHLY recommend this company to anyone seeking a property restoration company – look no further than SERVPRO of East Brunswick!!! If I could give this company 10 STARS, I would!!"

"My mom had a flood in her basement after many days of non-stop rain. It was a mess and it needed to be cleaned up. I called Servpro and they came within 2 days. They gave me a fair estimate and started the job that Monday. They did everything they said; got rid of all wet debris and drywall. Used the heavy duty heating system to dry everything and the dampness and mold smell was gone! I would recommend these guys to take care of your flood. Thanks again guys!!"

"EDIT: ADDED SCREENSHOT OF THE BILL TO MY INSURANCE, PROVING THEIR INSURANCE FRAUD!! THEY CHARGED FOR HEAVY CLEANING, AND CLEARLY DIDNT EVEN DO LIGHT CLEANING!!! Also see they have nothing to say about it. I will start off by saying that I am always fair in my reviews, and don't just leave negative or positive reviews. Our experience with ServPro's FIRE RESTORATION SERVICES definitely needs to be shared. We had a fire at our house, and the first step was to hire a restoration/cleaning company like Servpro. About 20 people left their card at my house after the fire, and after meeting with salesperson Felix, we were sold. I can't even blame this on the salesman, because he was nice, understanding, explained in detail what was going to happen, etc. The problem is clearly upper management. I was told that the fire damage would be remediated, unsalvageable goods would be documented in detail, all surfaces would be cleaned and encapsulated, etc. What did I get? Well, first, that "inventory" was basically a bunch of low quality photos of stuff thrown on my deck. All surfaces "cleaned" meant leaving my refrigerator smelling like rotten food, dirty floors, etc. Remediation fire damage meant putting 3 holes in my ceiling from removing insulation in the attic (5' clearance). Mark, the supervisor, sounded like he was doing the best he can, but when I ask about coming back to clean the fridge he needs to "check with management". I never got a call back. During the job I was told things like "this is taking too long", which is probably why the "detailed inventory" was a multi page pdf of illegible content. Moral of this story - there are many other options of restoration services out there, please pass on Servpro and save yourself the stress through an already stressful disaster. Now, if you decide to pass on my suggestion, then ABSOLUTELY take this next one. When they offer you their Reconstruction services, YOU ARE NOT INTERESTED! I made the mistake of entertaining this idea, as it seemed convenient. I liked the idea they would be familiar and they told me they would do a free estimate since i was already working with servpro. Same company right? WRONG. You know, one of these other fire restoration contractors made a good point to me. He was a contractor, servpro is restoration. He said he wouldn't go into restoration just because he's already doing construction because he already has his specialty. Well, servpro has gone into construction to just grab a larger share of this market (this market being helping with people's disasters). Bottom line, after evaluating my negative experience with the restoration among other areas within the estimate, I couldn't bring myself to work with this company. Then when it came down to part ways and I am citing all the promises that were not fultilled, then (and I quote) "the restoration division is completely separate from reconstruction" and now "I never told you I would give you a free estimate" (cue recorded phone call) and also my negative experience is "the cost of doing business". This is likely the longest review I have ever written, and rightfully so because you as a prospective customer deserve to be navigated properly as I wish I was. In the end, hard pass."

"We recently had a horrific issue at our house, with sewage leaking into the basement. Marc and Sebastian came immediately on a Sunday night, worked until after 11pm, and were some of the most professional folks we've ever had help us with our home. We were beyond grateful. We have since worked with Matt to address the steam clean and other repair work and he has been responsive, professional, and willing and able to work with our insurance adjuster. I hope to never have to work with folks on an issue like this again, but if I do, I would absolutely return to Servpro East Brunswick for help."