Vickys cleaning service

"Do not schedule cleaning with them unless you want to be stood up! Incredibly unprofessional. I would give negative stars if I could. Communication is little to none and even after confirming scheduling and they didn’t show up! We scheduled cleaning with Vicky’s team for early morning on today (Sunday) on Mother’s Day. It was the availability the guy gave us and we picked it out of the available days/times. We texted a couple times to discuss details and once he confirmed, I made sure to follow up leading up to the day, given that it was Mother’s Day and we were planning the day around the scheduled cleaning. We have a baby at home and we arranged babysitting with the grandparents during the cleaning. We planned our entire morning carrying all his toys and baby things to the grandparents’ place. I had let Vicky’s team know that we were planning our Mother’s Day plans around the scheduled cleaning just so they would have the common courtesy of letting us know if they couldn’t make it or were running late. 30-40 mins after the scheduled time, no one had showed up yet so I called to see where they were and he just rejected the call and texted me “Please text me”. So I explained that we were expecting them at 9.30am and asked them when they’d be here, and then I never heard back. It is incredibly rude and disrespectful to be scheduling a service and confirming date and time, and then completely standing us up and ignoring us, when we let them know we were planning my first Mother’s Day around it. They could have at least had the decency to say they couldn’t make it or if they preferred the day off and just not offer that day in the first place. Incredibly unprofessional attitude, no respect for someone’s time and acting like he is doing us a favor, when this is a service that we would have PAID for. Do not waste your time or money with these people"

"We used Vicky’s for post construction cleaning in our basement. They did a really good job with making it feel clean and dust free. They addressed all of our concerns and paid attention to details. Will definitely be using them again!"

"Cleaners did a great job! Vacuumed, moped, wiped everything! They do a very thorough job for a multiple floor apartment building. Would recommend"

"they did such an excellent job! They deep cleaned my oven and stove top and horizontal blinds, my entire large one bedroom apartment. There were two people and they worked for 3 1/2 hours. I was so happy with the results. It was worth every penny. Plus they were easy to book the same day which was great. And easy to communicate with and work with. I will be using them again. i’ve already passed their number to two friends"

"Thank you SO MUCH to Jocelyn and the team for doing an AMAZING deep clean of the apartment. I’ve never seen our appliances so clean and sparkling. I feel like we live in a brand new place! We will absolutely rebook for recurring services. Thank you for being timely with responses and booking."