Bedrosian Industries

"I had a Chinese area rug picked up on August 18, 2023 for cleaning. I was told by the delivery men that I would be receiving a call shortly once the rug was in the shop. No one called me and my credit card was charged immediately. After 1 week passed I called up to check as to the status and a man there told me that they had to run the rug through another cleaning to get out the soiled areas. He gave me a delivery date of 8/31/23. The workers delivered my rug and it looked like nothing was done. All the stains were left and now some lighter patches appeared on the rug that weren't there before. I called and spoke to a woman letting her know how unhappy I was. I informed her no one called me to tell me the rug couldn't be cleaned as I expected and I was told she sent me an email which I never received. So she sent me the email again. I was told this is how the do business now even though in the past when I had it cleaned I was called. She said this was the best they could do with a 60 year old rug. I told her I purchased the rug brand new in their store in the 1990's. She told me it was a new rug but it was made in the 1970's. This sounded very strange. I told her no one told me this when I purchased the rug and paid $3,000 for it. She then asked what I wanted done? I said for them to pick up the rug and dispose of it. She said that couldn't be done that it was too expensive for them to send someone out and dispose of it. She said the rug was sanitized and fresh smelling and I said I didn't care how the rug smelled that it was still dirty. She asked what I wanted done and I asked to be reimbursed for half of what I paid to clean the rug. She said she would put through a credit on my card for half of what I paid immediately. In checking my credit card nothing has been put through yet, and I didn't received an email confirmation either. I've been calling to find out what happened to my credit and I cannot get a live person to answer the phone now."

"We had our area rugs professionally cleaned by Bedrosian and we couldn't be happier. They were professional helpful and my 20+ yr old area rugs look brand new. won't go anywhere else. :) Highly recommend Bedrosian"

"Bedrosian cleaned an large antique area rug and did a fabulous job. Pick up couldn't have been easier, and the men who delivered the cleaned carpet moved furniture etc and made sure that the rug was exactly where we wanted it before we left. They were very nice and helpful - couldn't have asked for better service!"

"I had a houseful of rugs that hadn't been cleaned in far too long. I contacted Bedrosian and the people I spoke with (mainly Samantha and John) were completely up front about the costs, they were responsive to my questions, and they were all around very easy to work with. I do not have expensive rugs: I have kids and a dog, and I go for practical during this stage of life. It didn't matter, Bedrosian treated me as if I had a house full of fine antique rugs. They sent a courteous and professional crew to remove the rugs and take them to their location, and I didn't have to do a thing: they moved the furniture, rolled up the rugs, and out the door the rugs went. This was a far more professional and thorough experience than any rug cleaning I've ever experienced. Frankly, it's the best service of any kind I have received in years. The pricing per rug was reasonable. If you are used to someone coming in and cleaning your rugs on the spot, you might find the prices with Bedrosian higher than you're used to, but for this level of cleaning and care, it's totally worth it. They inspected the carpets, fixed backings that were coming loose, removed stains, and provided details all along the way. Then, they rolled the dry rugs for storage, which was important to me as I didn't need to use all of the rugs when they came back to me. Now I can store the unused rugs without worry of dirt or insects. Something else to know, they will custom cut rug pads in-house so they fit on the first try, so if you're in need of new rug pads that actually fit, they're the ones to call. They will also store rugs at their location if you need them to, for a very reasonable price. I was extremely happy with Bedrosian and would definitely use them again."

"Bedrosian is absolutely fabulous to work with! I had 4 Oriental rugs that needed cleaning and had dog urine stains on them. Someone recommended Bedrosian, and I am so glad they did!! Stephanie took my initial call. She was delightful and knowledgeable. Email confirming the quote came within 24 hours of Bedrosian picking up all the rugs. The price was incredible in comparison to other vendors I had contacted. The gentlemen returning the rugs were great too. I had a few pieces of furniture that needed to be moved and they were more than helpful. The rugs look absolutely amazing!!! What an amazing difference!. Thank you Bedrosian! You'll be hearing from me in the near future about carpet and upholstery cleaning."