Steve's Pool & Spa Service, Inc.
5 Carlisle Court, Hazlet, New Jersey, United States
About the Steve's Pool & Spa Service, Inc.
Steve's Pool & Spa Service, Inc. is a trusted and reliable institution located at 5 Carlisle Court in Hazlet, New Jersey. With years of experience in the industry, we specialize in providing top-notch pool and spa maintenance, repair, and installation services. Our team of skilled technicians is dedicated to ensuring that your pool and spa are always in perfect working condition, so you can enjoy a relaxing and stress-free experience. Contact us today to learn more about our services and how we can help you maintain your pool and spa.
Reviews of Steve's Pool & Spa Service, Inc.
"Steve's Pool Service are the Best in the business. They come at anytime if you have an issue. We have used them for years and they are the best in pool service they truly care about all of their customers. I highly recommend this company for any pool needs i"
"DO NOT USE THIS COMPANY. They are a scam. They have no idea what they are doing. We used them for the first month of the season for service and our pool has been useable for maybe one weekend. The people they have working for them know nothing about how to clean, treat, or service a pool. They make up constant excuses as to why the pool was in bad condition. And straight up did not show up sometimes. They also over charge for supplies. They are an embarrassment."
"Gotta give these guys props. Very reasonable price. They showed up with 4 guys in 3 trucks and were done in no time. They even patched a couple of holes in my cover for me at no extra charge. Very professional. ONLY downside was that they never gave me a 'time window' of when they'd be here - aside from that, I highly recommend them."
"I was looking for a reliable pool service that could close up my pool this year. I am new to the area and although Steve’s Pool has 1 Star here, it has 5 stars recommendations with the Holmdel community. Steve’s got back to me promptly and scheduled for the same weekend. A great team came in and did the job within the hour. Great honest and reasonably priced 5 star service. I’ll be using them for next pool season. I’ve found my new pool guys!!!"
"I used Steve’s Pool Service for 2 years and throughout that time my pool turned green 5 times. The kids they send to do the service clearly don’t do what is necessary to chemically balance the pool. I had a weekly service , so there was just no excuse for this. Beyond that, the customer service from owners Cathy and Steve left a lot to be desired. They always have an attitude and tons of demands and excuses and make everything they do seem like a favor (while charging you diligently for everything). Their billing system is antiquated and owner Cathy is highly disorganized. All bills are hand written and a picture of that bill is emailed to you. I dealt with the nasty attitude and green pools and all the other issues but this year when they came to open the pool (which I scheduled a MONTH in advance) they simply left (while I waited for them at home the whole day) and didn’t call or text or email to let me know that they came and left and that Steve (owner) refused to open the pool. Once I called in the afternoon asking when they were coming I was informed of what happened. His wife (Cathy) then proceeded to give me a list of demands. I filled the pool to the skimmer but removing all debris off the cover was just physically impossible (and the cover is in the same condition every single year). Upon texting Cathy that the pool was filled to the desired amount she said Steve doesn’t want to remove the pool cover. He had removed the same cover both years prior and hung it on my fence to dry. She called me a liar and said that he always folded the pool Cover neatly and put it away and would never hang it on the fence (which he did on his own without asking me the pst two years). Needless to say they were just rude, nasty, disorganized and don’t know how to balance a pool so that it doesn’t turn into a swamp. They do not want to be in business anymore and want to move to Florida and not deal with customers or employees, which makes them not care about customer service or loyalty. I’d stay away and go with reputable companies that want your business and know what they are doing."
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