Fidelity Investments 35 Morris Street, Morristown, NJ 07960

"Spoke with a Sid C. today on the phone to set up an account. He was extremely helpful and professional when it came to opening my account. He took his time to work with me and go over all the options that fidelity provides. Great service!"

"This company is pure garbage. They never answer the phone. I have been trying for two weeks!! Pure garbage Stay away"

"I have been with Fidelity last 30 years and have nothing but positive experience. They always pickup phone withing a minute, knowledgeable. The office at Morristown is also very helpful and easy to meet any of their competent advisers. Their Wed site is great, better that any others and I have tried all others."

"Went to Morristown branch as a beneficiary to accounts following my Father’s death. No direct call number, and they do not let walk ins make an advisor appointment, as I found out there. You must stand at the public lobby desk with a line of people while they loudly go over all of your personal information. B Team person Britany Schmucker at the desk is completely clueless and does nothing but call the same call center that I could call from home and ask questions because she knew absolutely nothing. These were complicated accounts that required very specific documentation, and call center gave confusing and conflicting instruction, hence the walk in to branch. Desk representative was chatting and laughing with call center while I was at the desk going over intimate details of my father’s estate with a bunch of other customers listening in while they were waiting for service. Rude, incompetent, ignorant, dismissive, unprofessional."

"Over an hour on hold and no one picked up...we called corporate and they couldn’t get through either... we are moving all our accounts on Monday"